Customer Service Manager
Resume:
Shann L Keller
Tremont City, Ohio 45372
*******@*******.***
MANAGER / PRODUCTION CONTROL PROFESSIONAL
Customer Satisfaction driven / Effective MRP Methods Utilization /
Warehouse & WIP Inventory Control & Optimization / Extensive IT Systems
Knowledge/ 20+ years Tier 1 Auto Experience/ Six years detailed SAP
experience
Apics member & CPIM certification in process
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Experienced manager with a proven track record of achieving results.
Strong analytical skills with the ability to "think outside the box".
Comfortable working with a all levels and disciplines from production
associates to senior management to achieve results. A Problem Solver with
demonstrated results.
?Effectively Assess "Current Sate" vs "Ideal State" and indentify Gaps
toward "Achievable State"
?Ability to Direct Complex Projects from Concept to Fully Operational
Status
?Through extensive Systems experience, have the ability to understand
computer system capabilities and limitations.
FUNDEMENTAL QUALIFICATIONS
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? Methods & Process improvement ? Process Optimization
? KANBAN design & implementation ? Inventory Management
? Strategic Planning ? Strong Analytical Abilities
? Team Building ? Master Scheduling
? Strong verbal & written communication skills ? High level
Microsoft Excel skill
MAJOR PROCESS IMPROVEMENT / MANAGEMENT INITIATIVES
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? Project Management: (Rittal)-SAP Capacity Requirement Planning
module implementation - project lead, from assessment, testing, outline
and full functional implementation of work center capacity management
process (Dana)-In conjunction with Honda AEP purchasing, utilizing Kanban
systems, managed to eliminate over 350,000 pcs in customer past dues
(bearings) within a 3 month period. Achieving Honda's delivery award and
sustained in subsequent years.
? Systems Development & Optimization: (Dana)Design and implementation
of a PC-LAN database, "Customer Information Support System", to replace
over 30,000 antiquated product cards which supported all quotations,
order processing, and product history. (early 1990's MS DOS base systems
early in PC development) Key project team member to implement CMI
software to support Corp Customer Service department fully integrated
into 4 manufacturing facilities.
? Inventory Improvements: (Rittal) Implement WIP cycle count program to
gain improve inventory accuracy (L&W) Reorganized WIP storage areas to
facilitate effective "point of use" and FIFO requirements. In conjunction
with suppliers, carrier routings, and streamlined production scheduling
reduced WIP inventory by over $500K through streamlined scheduling.
(Dana) Working with process engineers and "out of the box" methods,
utilized 150,000 lbs of obsolete raw steel coil stock to reduce inventory
without scrap cost.
? Customer Satisfaction - Service: (Dana) Through Kanban innovation
Achieved Honda's delivery award. Through planning Methods and Process
improvements, eliminated 300,000 lbs in lined strip product customer past
dues within 4 months.
? Kanban Innovation: (Dana) Developed and implemented Kanban
replenishment systems for all high volume product throughout bearing
dept. as well as later spring boarding Kanban application into the lined
strip manufacturing department.
Shann L Keller - page2
PROFESSIONAL EXPERIENCE
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RITTAL CORPORATION - Urbana, Ohio 2008 -
Current
Privately-held corporation manufacturing and distributing diverse factory
enclosure, climate control, and electronic packaging systems.
Headquartered on a 105-acre campus with 500,000+ Sq. Ft. manufacturing and
multi-site warehouses.
. Production Control Manager: (Nov 2012 - Current ): Direct Production
Planning/Control/"Special"(Design to Order) team. Through the efforts of
18 planning, control, and execution team members, establish an achievable
manufacturing plan. Communicate requirements and set clear priorities
throughout fabrication, paint, and to eight final assembly work centers.
Direct efforts of the Specials Group for improved through put and
accuracy of the Design to Order product line.
? Master Scheduler / Production Planning Supervisor (Jul 2010 - Nov
2012 ): Direct Production Planning team. Communicate requirements and
set clear priorities throughout fabrication, paint, and to eight final
assembly work centers. As a team we plan a broad scope of complex
product mix to support warehouse stock targets, make to order, and
engineered to order program offerings.
? OEM Lead Material Planner (2008-Jul 2010) Review HP weekly forecast
to determine short term and long term production plans Apply historical
factors to forecast to finalize production plans. Update SAP planning
database, review load vs capacity constraints to maintain a level load
schedule to allow for production smoothing through out the fabrication
departments.. Monitor and maintain HP finish good stock levels to satisfy
customer stocking requirements while minimizing total inventory cost.
World wide representative to HP in regard to stock and fill levels.
Oversee and direct other planners for OEM accounts ( Dell, Hitachi, IBM,
etc.) Coordinate fabrication and paint line priorities to support
assembly. Developed similar methods and processes to support Dell and
directed work of Dell Planner.
L & W Engineering - Blissfield, MI
2006 - 2008
Privately-held manufacturer, 1st Tier supplier to the Automotive Industry.
Completed final weld assembly product to Chrsyler, Honda, Ford, etc. All
raw material were purchased, inventoried and converted through dedicated
cellular weld assembly lines.
? Master Scheduler (Jul 2006 -Jan 2008): Review customer EDI signal and
translate into a master MRP schedule to support customer shipments.
Consolidate production schedules for 9 weld assembly lines into an MRP
plan. Monitor production efficiencies to ensure objectives are met.
Develop and publish performance measurement graphs for production
associates. Monitor vendor performance to ensure component availability.
Coordinate vendor releases to support ECN events. Monitor BOM for
accuracy.
Dana/Glacier Daido - Bellefontaine, OH
1977 - 2004
1st Tier supplier to the Automotive Industry of "fluid-film" engine
bearing. Supplied very broad scope of automotive companies, (Ford,
Chrylser, GM, Honda, Toyota, & Nissan )
? Production Control Manager Direct the functions of production
control associates and coordinate the efforts of manufacturing
supervisors throughout the facility to meet shipment and productivity
objectives. Maintain department budgetary and plant wide inventory
objectives (in 1994 the facility was reorganized into a "Business Units"
concept eliminating this position.)
? Customer Service Manager - Direct the functions of the centralized
Corporate CS department with eight direct reports, to support four
manufacturing facilities. Support and coordinate activities with field
Sales Managers for the automotive, industrial, and agricultural markets.
? Senior Scheduler/Lined Strip Dept. Responsible for the effective
scheduling of manufacturing processes within the strip department to
support inter company customer shipment while achieving plant efficiency
objectives. Reviewed MRP systems to determine raw materials needed to
support production schedules. Placed orders with vendors, monitor their
production and inventory levels, and completed monthly performance
assessments
? Senior Scheduler/Bearing Dept. Responsible for the effective
scheduling throughout the bearing department. Coordinate and guide two
junior schedules. Review weekly incoming edi releases from the automotive
customers ( Honda, Chrysler, Ford, etc) to establish production plans.
Monitor process capacity and identify constraints to adjust resources as
needed
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