Project Manager Customer Service

Cara E. Davis

919-***-**** Seattle, WA ****.********@*****.***

Education

The University of Washington Seattle, WA

Master of Public Health (candidate, expected graduation March 2014). Current GPA 3.78

The University of Washington Seattle, WA

Certificate in Database Management (candidate, part-time/evening program runs January 2014 – August 2014)

The University of North Carolina at Asheville Asheville, NC

B.S. in Biology (concentration in Cell and Molecular Biology), minor in Neuroscience, May 2010

Magna Cum Laude, with Distinction in Biology. Overall GPA: 3.77; major GPA 4.00

Work Experience

The Hearthstone Retirement Community Seattle, WA April 2013 - present

Assistant Project Manager Supervisor: JoAnne Card, Executive Chef

- Creating a database of residents’ food likes/dislikes, allergies and texture diets

- Extracting data from food sales reports and entering into production reports for following week

- Organizing and modifying the facility’s recipes using Meal Metrics software

- Collaborating with the chefs and cooks to assure the accuracy of recipes and cooking procedures

Public Health Seattle & King County Seattle, WA January 2014 – March 2014

Intern Supervisor: Celeste Schoenthaler, MPH

- Analyzed the King County data from the WA State Survey of Nutrition and Physical Activity in Child Care (2013)

using Stata, including designing an analysis plan, data cleaning, coding, and statistical analysis

- Conducted a literature review and completed key informant phone interviews with experts in the child care

sector to learn how other counties and organizations are approaching policy changes in childcare settings.

- Based on literature review, interviews, and analysis results, wrote a summary report and gave a presentation

to PHSKC employees, including recommendations for King County to promote policy changes.

Viridian Health Seattle, WA July 2013 - August 2013

Survey Administrator, Contract Position Project Manager: Jenn Tucci, MPH, RD

- Traveled to participating worksites to administer a survey used for the CDC funded National Healthy Worksite

Program

- Explained research aims and survey procedures to participants

- Distributed survey materials, collected completed surveys, and organized participant information and progress

University of Washington, Department of Epidemiology Seattle, WA June 2013 - September 2013

Research Assistant Principal Investigator: Colin Rehm, PhD

- Extracted data from NHANES and other databases to be used for nutrition research

- Organized statistical output from Stata into tables for publication in research articles

- Performed literature reviews using PubMed

Health Magazine Seattle, WA December 2012 - January 2013

Volunteer Manager: Caroline Kauffman, RD

- Analyzed nutrition labels and contributed to a database of information that was used to compile a list of “Must

Eat” healthy foods that was published in Health magazine

The Bread Workshop Berkeley, CA August 2011 - May 2012

Wholesale Order Processer Manager: William Briscoe

- Prepared and organized daily paperwork for delivery drivers (routes, invoices, delivery labels) and bakers

(recipes, production sheets)

- Collected payments, made deposits, and maintained customer ordering accounts using Baker’s Dozen software

- Organized and updated the front-of-house ordering system using Aloha POS software

- Spoke to customers over the phone to take orders, answer questions, and resolve problems

Duke University Health System Department of OB/GYN-Oncology Durham, NC October 2010 – July 2011

Research Technician Principal Investigator: Susan Murphy, Ph.D. and Summer 2008

- Conducted research on the genetic effect of environmental factors on human embryos in vivo

- Ran PCRs to determined the degree of methylation in several human genes linked to cancer, to help establish a

panel of genetic markers for ovarian cancer

- Processed blood and saliva samples

- Stored and organized biometric data using Excel and SampleWare software

Sanesco International, Inc. Asheville, NC

March 2010 – June 2010

Clinical Support Specialist Manager: Kelli Kuhn

- Received lab results conveying patient neurotransmitter and hormone levels

- Composed reports for practitioners suggesting how patient’s chemical levels may be related to symptoms, and

recommending methods to rebalance levels

University of North Carolina at Asheville Asheville, NC March 2009 - May 2010

Undergraduate Researcher Advisor: Michael Neelon, Ph.D.

- Recruited and consented research subjects for a study on how the human auditory system perceives and

interprets moving sound sources

- Administered auditory tests and collected data

- Programmed moving sound sources using Matlab, and organized sound sequences using Presentation software

- Used Microsoft Excel and SPSS statistical software to organize and analyze data

- Presented research at UNCA 2009 Fall Undergraduate Research Symposium, NC Cognition Group Conference,

and UNCA 2010 Spring Undergraduate Research Symposium

Skills

Communication: 5+ years customer service experience in cafes, restaurants, retail; Able to effectively

communicate with all levels of coworkers and clients; Proficient in writing, speaking and typing in English.

Computer: 10-key data entry and 60 wpm typing with high level of accuracy. Intermediate knowledge of Stata,

Excel, Access, Outlook, PowerPoint. Basic knowledge of SQL.

General: Comfortable working independently and in collaboration with others; Able to quickly learn new

programs, skills and procedures, and adhere to detailed protocols; Able to multitask and prioritize assignments;

Highly efficient and detail-oriented, with strong organizational skills; Can remain calm and professional in high-

stress situations.

Contact this candidate