Customer Service Sales

Objective

I am looking to obtain a full time position in a Sales, Retail, or Customer

Service environment. One that can enable me to maximize and further develop

my strong sales skills, training experience, customer service, and my

successful track record in the retail environment while also learning and

developing new skills and abilities in the process.

Experience

Sleepy's - The Mattress Professionals

April 2013 - Present

Greets, qualifies, and builds relationships with customers while following

the sales process to assist each customer with the decision on new

purchases.

Exceeds weekly sales quotas in a sales driven environment while also

meeting all other sales objectives including attachment ratios, average

dollar amount per sale, and closing percentage.

Follows up with customers on future dates to further build relationships

and gather referrals on future purchases.

Keeps showroom up to standards in terms of cleanliness, ensures showroom is

also tagged and signed appropriately according to current sales and

promotions. Also conducts all other management functions from a store

level.

Does daily inventory counts to ensure showroom stock is correct and to

prevent any discrepancies.

Describes differences between sets of bedding in the showroom while

explaining benefits related to each customers individual needs.

Runs reports on any sales made by cash or check, then making the

appropriate bank deposits the next day.

Target Corporation

April

2009 - April 2013

Greets customers and assists them to determine what each customer wants or

needs.

Maintains high attachment ratios on warranty plans, accessories, and other

services that Target sells.

Describes merchandise and explains use, orperation, and care of merchandise

to customers.

Maintains knowledge of current sales and promotions, policies regarding

payment and exchanges, and keeping up to date with all security practices.

Cleans and restocks shelves to ensure the store is neat and presentable.

Opens and closes cash drawers and conducting counts to ensure there are no

shortages.

Trains and assists with the development of newly hired employees.

Education & Skills

Frequent employee of the month winner and constant leader among peers in

all sales and attachment ratio categories

High School Diploma

Excellent oral and written communication skills

Detail oriented and highly observant

Ability to multitask

Proven good customer service background

Cash handling experience

Experienced in helping and/or assisting customers on the phone as well as

in person

References

Dave Zimmerman - 609-***-****

Carolyn Estridge - 770-***-****

Joe Hand - 856-***-****

Contact this candidate