Customer Service Sales

Location:

Carbondale, PA

Posted:

March 23, 2014

Contact this candidate

Resume:

Knowledge and Skill:

Basic electronic circuit theory. Basic Safety.

Maintaining and repairing equipment.

Install, calibrate and test new devices and/or systems.

Perform scheduled preventive maintenance on electronic devices in

accordance with manufacturer's recommendation, applicable codes, standards,

and department policy.

Conducts scheduled and unscheduled electrical and functional safety

inspections.

Documents and maintains accurate records of all inspections, repairs, and

adjustments performed on all equipment.

Ability to read, comprehend and transmit detailed instructions in writing

and verbally.

Working Knowledge of anatomy and physiology.

Metal and wood fabrication, plumbing, basic HVAC, and reading schematics.

Highly self-motivated. Power Tools, Attention to Detail, Flexibility,

Supervision, Job Knowledge, Productivity.

Back Office Skills:

Telephone etiquette, customer service skill, knowledge of general office

procedures, knowledge of Microsoft office word, Windows, Power Point,

Excel. Type 36 wpm

Other Skills and Qualifications:

Competitive Analysis, Management Proficiency, Creative Services, Supply

Management, Presentation Skills, Analyzing Information, Basic Safety,

Promotions, Understanding the Customer needs.

Education

Johnson College: Associates Apply Science degree: Bio-Medical Equipment

Technology 2011- 2013

Johnson College: Certificate, Industral techniction: PLC, basic electronics

(theroy; operation; and components), Pneumatics, and Hydraulics, 2007-

2010

Externship

ISS Solutions - Wilkes-Barre, PA. (Geisinger): Start 04/01/2013, Bio-

medical Equipment Technician:

Repairs, calibrates, and maintains medical equipment and instrumentation

used in the health-care delivery field.

Inspect and install medical and related technical equipment in medical

facilities for use by physicians, nurses, others involved in monitoring,

diagnosing, and treating physical ailments or dysfunctions.

Service various equipment and apparatus, such as patient monitors,

electrocardiographs, blood-gas analyzers, electrosurgical units, dialysis

pump, hospital beds, sphygmomanometer, surgical table, and other related

paraphernalia.

Repairs, calibrates, and maintains equipment, using hand-tools, power

tools, measuring devices, and knowledge of manufacturers' manuals,

troubleshooting techniques, and preventive-maintenance schedules.

Safety-tests medical equipment and health-care facility's structural

environment to ensure patient and staff safety from electrical or

mechanical hazards.

Experience

Atlantic Health Systems-2013-2014 Biomedical technician (Electro-mechanical

technician)

Perform electrical safety inspections, preventative maintenance inspections

& calibrations, identify and rectify any equipment deficiencies per

manufacturer's specifications, maintain, troubleshoot, and repair all

medical equipment, network hardware, and infrastructure managed by the

Clinical Engineering Department. will assure all medical equipment meets

HIPPA standards and complete all documentation with regards to inventory,

inspection, repair, parts ordering, and device labeling before equipment is

returned to service, documentation to show that they were managed,

modified, tested, delivered, and used according to a planned, approved

process that increases the quality and safety of diagnostics and

therapeutic equipment and reduces the risk of harm to patients and staff.

Align, fit, and assemble component parts, using hand tools, power tools,

fixtures, templates, and microscopes. Analyze and record test results, and

prepare written testing documentation. Inspect parts for surface defects.

Install electrical and electronic parts and hardware in housings or

assemblies, using soldering equipment and hand tools. Read blueprints,

schematics, diagrams, and technical orders to determine methods and

sequences of assembly. Repair, rework, and calibrate hydraulic and

pneumatic assemblies and systems to meet operational specifications and

tolerances. Reason for leaving: Away from home for 5+ days at a time, 250

miles a day round trip to be home daily.

Cinram - Olyphant, PA: 2005 - 2010, DVD Mold Bond Technician

Repaired and maintained mold and mold support systems including robotic,

coating, bonding, and metallization equipment, material handling equipment,

pneumatic system, troubleshoot any issues, keep track of repairs and down

times..

Maintain process agents, production parameters, preventive maintenance

(tests, inspections, and changing of worn parts) assist in maintenance,

repair or rebuilding of spare parts (temp controller, chiller, etc.)

Ensured operation of machinery and mechanical equipment by completing

preventive maintenance requirements on engines, motors, pneumatic tools,

conveyor systems, and production machines; following diagrams, sketches,

operations manuals, manufacturer's instructions, and engineering

specifications; troubleshooting malfunctions.

Located sources of problems by observing mechanical devices in operation;

listening for problems; using precision measuring and testing instruments.

Removed defective parts by dismantling devices; using hand and power tools;

examining form and texture of parts.

Determined changes in dimensional requirements of parts by inspecting used

parts; using rules, calipers, micrometers, and other measuring instruments.

Adjusted functional parts of devices and control instruments by using hand

tools, levels, and straightedges.

Controled downtime by informing production workers of routine preventive

maintenance techniques; monitoring compliance.

Fabricated repair parts by using machine shop instrumentation and

equipment.

Maintained equipment, parts, and supplies inventories by checking stock to

determine inventory level; anticipating needed equipment, parts, and

supplies; placing and expediting orders; verifying receipt.

Conserved maintenance resources by using equipment and supplies as needed

to accomplish job results.

Provided mechanical maintenance information by answering questions and

requests.

Maintain technical knowledge by reviewing technical publications;

establishing personal networks.

Maintained safe and clean working environment by complying with procedures,

rules, and regulations.

Mr Z's - Peckville, Pa: (1992-1997)-(2001-2005) Assistant Store Manager

Train store staff in products and sales training materials; delivering

training sessions; reviewing staff job results and learning needs;

developing and implementing new product training. Evaluated competition by

visiting competing stores; gathering information such as style, quality,

and prices of competitive merchandise. Purchases inventory by anticipating

buyer interest; negotiating volume price breaks; placing and expediting

orders; verifying receipt. Attracted customers by originating display

ideas; following display suggestions or schedules; constructing or

assembling prefabricated display properties; producing merchandise displays

in windows and showcases, and on sales floor. Promoted sales by

demonstrating merchandise and products to customers. Helped customers by

providing information; answering questions; obtaining merchandise

requested; completing payment transactions; preparing merchandise for

delivery. Prepared sales and customer relations reports by analyzing and

categorizing sales information; identifying and investigating customer

complaints and service suggestions. Maintained a safe and clean store

environment by developing and publishing evacuation routes; determining and

documenting locations of potentially dangerous materials and chemicals,

Maintained inventory by checking merchandise to determine inventory levels;

anticipating customer demand. Prepared reports by collecting, analyzing,

and summarizing information. Maintained quality service by establishing and

enforcing organization standards. Maintained professional and technical

knowledge by attending educational workshops; reviewing professional

publications; establishing personal networks; participating in professional

societies. Contributed to team effort by accomplishing related results as

needed.

Optima Express - Honesdale, Pa: 1997-2001 Store Manager