Human Resources Customer Service
Resume:
Marcerlein Gardner
Akron, OH 44307
acc9ps@r.postjobfree.com
Job Related Summary:
. 2+ years of experience in recruiting high-volume call center positions.
. 12 years of experience in recruiting.
. 5 years of experience in human resource.
. 2 years of experience in the Cable/Telecommunications Industry.
. Local Candidate.
. Excellent communication and interpersonal skills.
Education:
. Bachelors of Science, Kent State University, North Canton, OH, December
2002.
o Business Administration/Professional Human Resources Management.
Professional Experience:
Ajilon Staffing Solutions, Independence, OH July
2013 - Present
Healthcare Recruiter
. Responsible for HHA, STNA, LPN, RN, DON, and LSW full cycle recruiting
for two nursing facilities.
. Managed and post all job requisitions.
. Utilized all resume databases and social networking sites to recruit
passive candidates.
. Responsible for reviewing resumes, conducting telephone and on-site
interviews.
. Administered pre-employment assessments, drug tests, and background
checks.
. Participated in management meetings to report recruitment statistics,
and development progress.
Alliance Staffing Solutions, Independence, OH August
2012 - June 2013
Recruiter
. Responsible for sourcing, screening and scheduling interviews with
hiring managers on all entry-level management and internship positions
for specified clients.
. Administered pre-employment assessments, drug tests, and background
checks.
. Coordinated new hire orientation, training and on-boarding documents.
. Posted job requisitions into Taleo (Applicant Tracking System).
. Tracked candidates and job requisition status of all applicants
responding to online postings.
. Developed a network of referral candidates.
. Navigated Taleo confirming the correct candidate's contact information.
. Created specific folders in Taleo to maintain client's status.
. Ensured all candidate and recruitment information and time keeping is
kept up-to-date in HRIS systems.
. Participated and scheduled client and management meetings to report
recruitment, training and development progress.
. Negotiated employment offers; benefits/rates and send out offer letters.
. Coordinated all job fairs and college recruitment efforts.
. Established and maintained key contacts with targeted colleges and
universities.
. Ensures compliance with all federal and legal requirements. (EEO, ADA
and AA).
VXI Global Solutions, Canton, OH October 2010
- June 2012
Corporate Recruiter/Manager (Outsource High-Volume Call Center)
. Responsible for recruiting on three major accounts: DirectTV, First
Energy, and AT&T Call Center positions.
. Conducted high-volume, full-cycle recruitment for the Northeast Ohio
Center; 150 - 200 placements per month.
. Sourced, screened, interviewed and placement of Technical,
Administrative, Customer Service Representatives, Sales Call Center, and
Light Industrial positions.
. Consulted with Sales Managers to identify target skill sets, key market
segments, and assess clients staffing requirements.
. Implemented recruiting strategies with measurable goals in line with
clients' objectives.
. Daily sourcing, screening, behavioral interviewing and placement of
exempt/non-exempt candidates.
. Verified candidates qualifications, work experience, education,
employment status, skills and availability.
. Utilized prospecting tools to source and identify candidates and track
candidate's status.
. Scheduled background checks and drug tests on qualified candidates.
. Negotiated wages, terms and conditions of employment with candidates and
gain a commitment from candidates for current and future job
requirements.
. Extend offers, process and track on-boarding documents.
. Confirm candidates start dates, first day instructions and managed
contract employees while on assignment.
. Coordinated job fair and college recruitment efforts.
Experient, Twinsburg, OH April 2007 -
August 2010
Recruiter/Human Resources
. Responsible for full-cycle recruitment of candidates for assigned
positions.
. Pre-screened, interviewed, and conducted background checks on qualified
candidates.
. Scheduled of pre-placement drug tests; verification of vendor invoices.
. Updated employee manual, recruitment, and retention policies.
. Negotiate employment offers, and send out offer letters for all new
hires.
. Prepared work schedules and assigned employees to specific duties.
. Monitored and evaluate employee on-the-job assignments.
. Developed procedures and training programs.
. Conducted initial and on-going training sessions.
. Responsible for the administration of benefit plans for assigned clients
using established procedures and detailed instructions.
. Performs benefit calculations where required.
. Maintains benefits member database.
. Prepares benefit statements and year-end update of benefit records.
. Assists employees in the completion of appropriate forms, calculation of
benefits or premiums.
. Liaises with actuarial staff, senior consultants or senior
administrator/manager, as well as trust company and insurance company
representatives.
. Provided internal communication of organizational openings, policies,
and procedures.
. Coordinated all HR staff meetings and special events.
Kandy Kane Children's Learning Academy, Akron, OH January 2002
- March 2007
Human Resources/Payroll/Benefits Specialist
. Source, screen, and identify qualified candidates for assigned
positions.
. Posted all open positions on various internet job boards (Monster,
Career Builder, InDeed, Hotjobs, etc) and local newspapers.
. Processed applicant's information, background checks, and references.
. Ensured compliance with all federal and legal requirements. (EEO, ADA
and AA).
. Processed payroll using ORACLE/ADP/PAYEXPERT/SEDATA systems.
. Reviewed and evaluated the employee compensation and benefit packages.
. Updated employee manual, recruitment, and retention policies.
. Coordinated job fair and college recruitment efforts.
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