Medical Health

CYNTHIA H. COOKE

*** ***** ***** *****

Virginia Beach, VA 23462

Cell: 757-***-****

************.**@*****.***

Objective

To successfully obtain a fulfilling position in the healthcare services

field that prides itself on achieving consistent optimal results.

Executive Summary

Expertise Super User in Epic Lab and High-performing clinical managerial

experience with over 10 years of L.I.S and H.I.S,healthcare experience in

hospitals, trauma centers, urgent cares, public health and medical office

environments; Detail-oriented and highly experienced professional with

strong leadership and relationship-building skills.

Core Qualifications

Computer-trained and highly skilled in EMR and HIS systems: EPIC, Mychart,

Epic Web user, Super Users, Cerner,IDX, Net Co Path, ADT, Sunquest,

Mysis,HL7 Quanis Partner Link, Medic Vision, eClinical Workstation, Unix,

CE Centricity Business Application, Tech View,Beaker /Haemonetics,

Care360, Lab Corp

. Provide technical assistance to other staff, as needed

. Created effective tools to aid in training of staff

. Provide subject matter expertise for EHR implementations and clinical

software applications in ambulatory settings.

. Collaborated with teams to create External Lab Entry process.

. 10+ years of experience in using Microsoft Office Products

. Knowledgeable of Medicare and Medicaid Medicare Meaningful Use

Objectives and stages

. Leader in team meetings and created session to resolve questions and

concerns

. Robust clinical and organizational skills

. Improved Quality Safety Efficiency in Lab using Epic.

. Collaborate with appropriate teams for "GO LIVE" and potential problems

. Maintain collaborative relationship with physicians, hospitals,

administrators, vendors, and other ancillary departments

. Effectively followed up in Epic for overdue, duplicate and missing

results from outside reference labs.

. Efficiently document to maintain a positive Audit Trails

. Proven understanding of laboratory inpatients, outpatients and outreach

operation including software/EMR interface implementation upgrades

. Culturally competent and able to communicate with a diverse population

. Controlled department budget

. Managed 8 to 10 employees

. Proficient knowledge of the terminologies, routine functions and the

organizational set up of a clinical organization

. Capability to make observation, study the results and draw accurate

interpretations.

. Expert and highly skillful at multitasking and providing results under

pressure situation

Medical Lab Tech

Sentara Medical Group

Virginia Beach, VA

09/2007-Present

. Trained Medical Technologists, Medical Lab Techs and phlebotomists in

procedures and Health Information Systems

. Monitored EMR Orders and notify providers of ordering errors.

. Used Qualitative and quantitative statistics to maintain productive and

decrease cost.

. Knowledgeable ICD10/CPT coding and A.B.N.'s

. Troubleshoot and resolved patients' insurance and billing issues

. Retrieve and analyzed electronic charts and information systems for

appropriate documentation and follow up as appropriate

. Implement work flow to a maintain structure during the transition "GO

LIVE" phase 1

. Performed lab tests and communicate results related to CBC,KOH and wet

prep, Microscopic urines, Rapid Strep's, Mono's, Fungal Scrapings,

Finger stick glucose, PT/INR, Pregnancy, influenza testing

. Operated and maintained equipment, instruments, and tools according to

standard operating policies and procedures.

. Provide DHS (Department of Health Services) with positive communicable

infections corrective action plans

Clinical Lab Tech 1 Raleigh, NC

Duke Primary Care -

10/2004 - 01/2007

. Worked independently servicing 7 providers

. Used Cerner,IDX, and LabCorp Health Information Systems to process

patients information

. Administered waived to complex testing which includes: Rapid Strep,

Mono, Sed Rate, Urine Dip and Microscopic, KOH and wet preps, Testing

hemocult test, Finger stick glucose and PT/INR, testing, H. Pylori and

HemoA1c on DCA 2000

. Contributed to the success of the department JCAHO accreditation as a

safety officer

. Responsible for troubleshooting and resolving problems of all equipment

and instrument

Medical Lab Technician

Wake County Public Health Department

Raleigh, N.C

11/2000-01/2007

. Obtained venous, capillaries and other body fluid specimen.

. Processed and packaged clinical specimens for transport.

. Preformed waived to moderately complex testing as define regulatory

standard.

. Assets evaluate and interpret test result statistical report and

comparative data.

. Import results in Laboratory Information systems.

. Trained Phlebotomist from local community colleges

. Set up, resulted and explained cholesterol screening testing.

. Person in charge of various clinics

. Calibrates and maintains equipment used in quantitative and

qualitative analysis, such as spectrophotometers, Microscopes,

photometers, and computer-controlled analyzers.

Clinical Service Tech

Wake Med Raleigh N.C.

1/90-12/2001

. Collects specimens on all age populations as assigned in a

timely manner.

. Responsible for the processing and allocation of laboratory

specimens and orders from all sources.

. Worked independently and with very little to no supervision in

various outpatient departments.

. Charge Person/Team leader managing 8 to 10 employees

independently when needed

. Maintain accurate and compete end of shift paperwork such as the

un-received and rescheduled list.

. Document in Sunquest issues for ordering department and charge

person of the next shift.

. Expert in pediatric phlebotomy and training.

. Maintain expert organization during computer shut down and high

volume of patients processing and collection though out the

facility and outlying areas.

Accomplishments

. Coordination between departments, personnel and their functions to

ensure smooth operation of the organizational activities.

. Expertise Super User in Epic Lab

. Developed and organized clinical lab work flow to make EMR system work

without error.

. Assisted in implementation of Epic Cerner and IDX systems and

downtime of the L.I.S and H.I.S with the use of Z numbers.

. Designed a proficient lab work flow in which increase productivity by

50% and decreased potential errors by 67%

. Registered to take the Medical Technologist ABOR for Certification

. Member of the W.I.S.E.(Woman Inspiring Self-Empowerment) Diverse

situation Leadership program

. Health Service Management Norfolk State University, Bachelors of

Science 2013

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