Sales Customer Service
Resume:
Christopher Jones
**** ******* ***** ******* *****, MD Phone: 410-***-**** E-Mail: **********@*****.***
Overview: Upbeat, enthusiastic, and punctual sales associate with an excellent work ethic and great sales
experience. Looking to find a position within a professional organizational setting that will utilize my
education, social/communication skills, and sales experience. As well as customer service abilities to
enhance the value of their company.
Experience:
CAISS Group - Capital Area Information Systems and Solutions, LLC January 2012 -
Present
Customer Service Representative/Inside Sales (Part-Time)
Washington, D.C.
Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily
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work schedule to call on existing or potential sales outlets and other trade factors.
Adjust content of sales presentations by studying the type of sales outlet or trade factor.
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Focus sales efforts by studying existing and potential volume of dealers.
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Submit orders by referring to price lists and product literature.
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Keep management informed by submitting activity and results reports, such as daily call reports, weekly
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work plans, and monthly and annual territory analyses.
Monitor competition by gathering current marketplace information on pricing, products, new products,
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and delivery schedules, merchandising techniques, etc.
HHGregg April 2011 – June 2012
Sales Associate
Annapolis, Maryland
Advised customers by providing information on products. (Specifications, warranties, etc.)
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Helped customer make selections by building customer confidence; offering suggestions and
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opinions.
Documents sale by creating or updating customer profile records.
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Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
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Keeps clientele informed by notifying them of preferred customer sales and future merchandise of
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potential interest.
Circuit City February 2010 – March 2011
Computer Technical Sales Associate
Annapolis, Maryland
Welcomes customers by greeting them; offering them assistance
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Recommended changes in products, service, and policy by evaluating results and competitive
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developments.
Directs customers by escorting them to racks and counters; suggesting items.
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Help create as well as maintain a store culture focused on the customer, enhance the buying
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experience plus build relationships that lead to long term business growth; demonstrate detailed
knowledge of all products services.
Responsible for achieving individual sales goals assisting store manager in ensuring the store meets
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its sales plan.
Positively affect profitability in the areas of customer service, sales, inventory/ expense control risk
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management.
Responsible for effective implementation of all visual merchandising standards operational direction.
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Ensure that standards are being followed including floor sets, cleanliness, marketing, and signage
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sales promotion.
Help create merchandise presentations as well as displays that have impact, are customer focused
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maximize sales.
Ensure each customer is welcomed into the store in a warm genuinely sincere manner.
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Ensure the appropriate quality time is spent with the customer, asking questions in order to learn
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about his/her needs, preferences lifestyle.
Sears August 2009 – January 2010
Home Electronics Sales Associate
Annapolis, Maryland
Help create merchandise presentations as well as displays that have impact, are customer focused
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maximize sales.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
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Answer questions regarding the store and its merchandise.
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Describe merchandise and explain use, operation, and care of merchandise to customers.
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Ticket, arrange and display merchandise to promote sales.
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Prepare sales slips or sales contracts.
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Place special orders or call other stores to find desired items.
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Demonstrate use or operation of merchandise.
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Education
• Anne Arundel Community College 2010 - Present
101 College Parkway
Arnold, MD 21012-1895
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University of Louisville 2008 – 2010
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2301 South 3rd Street
Louisville, KY 40208
Awards/Honors/Activities
Order of the Methodist Coif - Young Men Leadership Program
City of Bowie, Bowie, Maryland – Economic Development Committee Member
Young Democratic Club – Recruitment Drive – Member
Woodmore Highlands Homeowner Association – Board Member
References Available Upon Request
2
Contact this candidate