Customer Service Quality Assurance
Resume:
derek parson
**** ******* **** *** *** Athens, Al 35611 ( *****.******@*****.*** (
Operation Supervisor with experience in cost reduction, process
improvements, quality control, inventory management, employee relations,
and customer service.
manufacturing
CORE COMPETENCIES
PROCESS IMPROVEMENT AUDIT COMPLIANCE BUDGETING
EMPLOYEE RELATIONS QUALITY ASSURANCE CUSTOMER SERVICE
INJECTION/COMPRESSION OPERATIONS ADMINISTRATION LEAN MANUFACTURING
MOLDING
SUMMARY OF QUALIFICATIONS
. VALUED MANAGER EXPERIENCED IN COST REDUCTION, KAIZEN EVENTS, AND PROCESS
FLOW IMPROVEMENTS.
. Strong business acumen with inherent leadership abilities to recruit,
coach and retain top-performing personnel.
. A results-oriented leader and creative innovator with the ability to
handle multiple-projects simultaneously while delivering top-notch,
quality results.
. Managed Quality Assurance by identifying and analyzing issues and
providing technical solutions for user friendly product design and
quality.
Professional Experience
FEDERAL-MOGUL, ATHENS, AL.
2010- PRESENT
Operation sUPERVISOR (2010- Present)
. Lead move from Summerton SC plant to Athens Al., with low PPM, and no
missed shipments to Ford.
. Lead product quality training for over 140 new employees.
. Lead drive to decreased scrap from 131,335 PPM to 40,000 PPM in 8 months.
. Have developed and created new Safety check sheets to include pictures
and wording to ensure employee understanding.
. Lead drive to move all of Summerton's information into an Athens format.
. Developed, implemented training plans for operators and set-up's to
ensure product knowledge was improved.
federal-mogul, Summerton, SC
PRODUCTION COORDINATOR (2009-1998)
. Implemented lean manufacturing concepts to improve productivity,
decreased labor costs by cutting direct labor by 20%, and decreased
indirect labor by 33%.
. Completed ISO 140001 and TS 16949 audits.
. Improved delivery performance from 89% to 98% in a one-year period.
. Improved machine output from 199 pieces hourly to 250 with utilization
improvements.
. Daily volume of over 100,000 pieces per day in injection/compression
molding to meet customers'
. Smoothed material flow through assembly resulting in 50% reduction of
material handlers...
. External PPM has been under 5 PPM for four years. Internal PPM has gone
from 39,500 in 2007 to 23,500 in 2009.
. Reduced indirect labor by 25% through re-designs of assembly area to
reduce unneeded steps and streamline process.
.
federal-mogul, Summerton, SC
MACHINE SET-UP TECH (1998-1996)
. Set-up and operate compression mold press
. Various material handling duties using stand-up walk behind and sit
down forklifts.
. Establish 5's system for all machines and assemble lines in department
by implementing visual aids at each manufacturing mold press.
. Improve productivity pcs / labor and thought department by introducing
lean manufacturing into the department. Head reduction by consolidation
machine press and just in
Time delivery for 100 percent.
federal-mogul, Summerton, SC
Operation (1996-1995)
. Machine operation
. Safety check
. Make rate
EDUCATION
1986-1988 BENEDICT COLLEGE COLUMBIA, SOUTH CAROLINA COMPUTER SCIENCE
1982-1986 Scott's Branch High School Summerton, South Carolina High School
Diploma
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