Customer Service Management

COLLECTIONS SPECIALIST

V Enthusiastic and goal-oriented professional interested in pursuing

advancement within expansive workforce organization to utilize knowledge,

skills and leadership expertise to manage collections accounts, research

cash and credit applications, suspense items, past due amounts, pull

invoice detail and communicate with customers to resolve past due

accounts.

V Strategic, methodical and reliable; enjoy the challenge of resolving long-

term issues, and influencing revenue positive outcomes. Ability to work

cross-functionally and to consistently meet strict deadlines.

V Versatile with commendable interpersonal, communication, multitasking,

and management proficiencies, combined with excellent ability in dealing

with people from diverse backgrounds and cultures.

V Computer literate with proficiency in using AutoCAD Desk, AutoCAD 2006,

Suretrak, WinEstimator, and Microsoft software. Areas of Key Strengths

include:

Account Management Accounts Strategic Marketing

Payable/Receivable

Credit Risks Team Training & Relationship

Evaluation Leadership Management

Regulatory Compliance Customer Service Problem

Analysis/Resolution

RELATED EXPERIENCE

NAVY FEDERAL CREDIT UNION, Vienna, VA ( 2008-Present

Delinquency Control Counselor

. Set up ITSI's and key allotment updates, and manage the Noble system for

outgoing/incoming collection calls.

. Provide assistance to members in devising suitable arrangements,

including extension and Personal Finance Management referrals.

. Efficiently handle member's inquiries and requests regarding Navy

Federal products and services.

. Coordinate member account transactions and advising members on products

and services.

NATIONAL RURAL ELECTRIC COOPERATIVE ASSOCIATION, Arlington, VA ( 1998-2005

Marketing Coordinator

. Managed all Accounts Payable and Receivable for Touchstone Energy as

well as A-M vendor payments for NRECA.

. Served as International Division Accounting Coordinator accountable for

the creation and tracking of purchase orders, shipping and receiving,

invoice processing, reporting, and file maintenance

. Audited vendor payments for offices in Bangladesh, Haiti and Guatemala.

. Played a leadership role as Marketing Coordinator for Touchstone Energy

coordinating multiple project timelines.

. Proactively communicated status of client projects with stakeholders as

necessary.

. Served as Commercial, Magazine Shoot and Radio Historian, executing

marketing tactics that sustain and strengthen marketing strategies for

the company.

CAREER OVERVIEW

CLOVER CONTRACTING, Fairfax, VA ( 2007-2008

Plumbing and Mechanical Estimator

ALEXANDRIA SURVEYS INTERNATIONAL, LLC, Alexandria, VA ( 2006-2007

Drafter

AMERICAN OPTOMETRIC ASSOCIATION, Alexandria, VA ( 1994-1997

Building Manager

EDUCATION

Associates Degree in Construction Project Management

WEST POTOMAC HIGH SCHOOL, Alexandria, VA[pic]

Marie G. Jepson 2721 Groveton St. 703-***-****

Alexandria, VA 22306 *******@***.***

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