Sales Customer Service

Steven C. Santospago

*** **** ******

Ashland, MA 01721

Phone: 508-***-****

Email: ********************@*****.***

PROFESSIONAL EXPERIENCE

KAR/Adesa Auto Auctions Inc. Ecommerce Marketing Dept.

May 2013- Present

Framingham, MA

As part of the Ecommerce Team I am responsible for expanding brand

exposure, developing new client relationships and the effectively re-

marketing automobiles and Auction Services via the internet cloud and

corporate web site. In addition, I am responsible for the digital photo

imaging of all vehicles posted for sale within the "Live Block" format.

By utilizing my experience in consumer marketing, customer management,

relationship building, telesales, innovative prospecting strategies and

customer service I gain opportunities and close sales at a 40% rate. I

have effectively initiated social media development and social media

"listening" projects which increased my personal volume to achieve

forecasted goals. Having also increased client satisfaction index ratings

in my designated market by 15% since coming to the company I have proven

my relationship building and revenue generating skills. I am motivated by

a quota driven commission system and am accustomed to performing revenue

forecasting. High levels of client support and service have enabled me to

succeed where others have failed in this role.

Ardent Displays & Packaging, Inc. East Hartford, CT

May 2012 - April 2013

Staples Account Manager/Account Support and Merchandising Display

Development

Managed the flow of custom d cor and visual merchandising projects along

with the customer relationship regarding the entirety of transactions with

Staples, Inc. Lab facility in Framingham, MA. Proactively sought out

and developed relationships with each Category Manager and Merchandising

Staff member to make sure we were involved in each and every project

initiative. Implemented new project progress tracking system to better

manage the flow of needs and work flow through design and manufacturing.

Also, created and implemented a proactive phone, email and social media

based business development and contact strategy to initiate contact and to

create relationships with others within the account.

(Role was eliminated due to unanticipated loss of exclusive contract)

Madix, Inc. Terrell, TX (worked from local MA offices)

February 2010- March 2012

OEM Market Development Custom Merchandising Display Project Sales

The focus of this position was to create a successful branded image and

completely new revenue stream for Madix within the Custom POP and

Merchandising Display arena. To achieve that goal I created specific and

targeted telesales and email marketing campaigns designed to introduce

product offerings and engineering/design services to OEM Manufactures.

Created specific web tab for corporate web site. Created social media

presence on Face Book, Linked in and Twitter. By analyzing market needs,

trends and conditions to create a suite of saleable products and services.

These efforts resulted in 4.8 million dollars in new client revenues-(110%

of assigned goal) Newly built relationships included: Adidas, Nike, Reebok

USA, Conair Corp., Thule USA, Macy's, Olympia Sporting Goods, M. Roberts

Design, Inc. Chatsworth Inc., Dover Corporation, Zero Zone, JSI Store

Fixtures, QualServe Corp, 7 Design and Architects.

(Role was eliminated due to closure of locally supporting manufacturing

facility and restructuring per economic conditions)

General Display, Inc. Medway, MA

Sept 2008---January 2010

New Client Development Specialist--- Reporting to company President

Employed to establish new accounts and grow sales revenues from stagnate

accounts. Surpassed all set monetary goals by creating effective telesales

and email based prospecting campaigns directed at top level

corporate officers. Enabled the company to abandon existing prospecting

strategy which resulted in the dropping of two sales positions but, also

increased the amount of outbound reaches by 1200 per sequence, saving the

company $130,000 in payroll and supporting expense. Created $200,000 of

new client sales in first two months of employment and $310,000

after month 6 exceeding goal by $100,000 New Client relationships

included: Nike USA, Reebok, Adidas, McCormick Foods, Armstrong Flooring,

Nintendo Corp, Olympia Sporting Goods, Pez Candies. SuperValu, Kroger,

Publix Super markets.

(Left company for professional advancement)

Contracted employee Business Development Center Director-Pre owned buyer

December 2004- August 2008

Norwood Subaru Norwood, MA

Created a proactive web based sales process for Subaru Of New England

which enabled more effective use of a salesperson's time and opened up new

avenues for "E-commerce" opportunities. In addition, trained managers and

sales staff on "best-practice" techniques, and how to work specifically

with and support web based shoppers/consumers. These efforts

increased closing ratio percentages in each franchise and shortened the

average sales cycle from 36 days to 11. Also, appraisal of trades, and

procurement of pre-owned inventory via auctions and wholesale dealer

network. Presented finance options to clients and sold various warranty

and insurance products.

(Left at end of contract period)

C2C Systems, Inc. Cheshire, UK Westborough, MA Corporate Offices

December 2002-- November 2004

Partner VAR Sales Manager Eastern Seaboard

Member of a cross functional team with representatives from software

development, customer service, technical service, quality and logistics to

ensure the growth of the NY,NY centered partner base and strategically

targeted accounts. Specifically assigned the most difficult territory to

grow -NY,NY., New England and Eastern Seaboard. Studied market needs and

service requirements, adapted and implemented proper sales partner

strategies resulting in new reseller partnerships which represented

approximately 2 million in new license sales. Consistently worked above

quota.

(Left company when sold)

Retrofit Technologies, Inc. Milford, MA

January 1999- December 2002

Business Development Manager

Specifically hired to create new relationships, uncover & close new

business opportunities in targeted communities within New England.

Example of results: Proactive sales/business development efforts resulted

in the discovery of a need within the City of Boston, MA to convert the

existing computer network infrastructure from then Cisco connection hubs

to a next generation technology offered by Hewlett Packard (Switches). Not

only was a new technology sold but, we were able to introduce HP product

into the It for the very first time. Others proactively created sales were

the provision of over 30,000 licenses of Microsoft Dynamics RMS and

training to Wal-Mart Corporation. Sold "Outsourced" computer network

monitoring contracts to midsized corporate end users. New opportunities

were also found within the MA Department of Corrections, Lottery and

Higher Education Consortium.

(Left company for professional advancement)

Other experience:

Bella Motor Cars, Boston, MA European Engineering, Inc. Framingham, MA

September- 1988-Jaunuary 1999

Established and operated a sales and full service facilities specializing

in the refurbishment, reconditioning and sales of collectable quality

automobiles and maintenance of daily driver quality vehicles. Pre Owned

high-line vehicle sales consulting-Auto Max, Inc. Wagner BMW, Inc. Other

private ventures include marketing and sales training organizations as

well as a venture capital firm.

Education: Marian High School, Framingham, MA Florida Southern College,

Lakeland, FL Framingham State College

Interests: Coaching youth football, basketball and soccer programs. Off

road biking, hiking & water sports.

Contact this candidate