Medical Customer Service

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Amy Cipolla, RHIT (September)

Malta, New York 12020 Mobile: 518*698*3679 Email: **********@*******.***

Education

Associate of Applied Science, August 2014

DeVry University/CAH I MA Accredited

• Major: Health Information Technology/Management.

• Dean’s L ist, Honor Roll from 2012-2014.

• 3.63 GPA

• Related course work: Advanced Medical Terminology; Health Data Classification Systems

( ICD-9/ICD-10, CPT and HCPCS); Health Services and Information Systems; Legal and

Regulatory Issues in Health Information; Health Insurance and Reimbursement; Health

I nformation Processes; Data Applications and Healthcare Quality; Human Anatomy and

Pathophysiology; In tercultural Communication; Health Statistics; Quality Assurance in

Healthcare; Health Record Applications; Supervision and Management Practices for H IT;

C linical Practice; Advanced Coding and Reimbursement; Pharmacology for H IT. Proficient

3 M Coding and Reimbursement Systems. Working knowledge of reimbursement systems

M S-DRGs

• Administrative Medical Specialist Billing and Coding & Medical T ranscriptionist

Certificates, J anuary 1995

• New Horizon Learning Center Charlotte, North Carolina

• Completed courses with a score of 99%.

• Completed 160 hours in Medical Billing and Coding.

• Related course work: Legal and Ethical Issues in Healthcare; Effective

Communication and Receptionist Duties; Medical and Medication Records Management;

I nsurance Billing, Payment Posting and Claims Processing; ICD-9-CM Diagnostic Coding;

CPT Procedural Coding with HCPCS; Billing and Reimbursement, Medical Terminology,

Medical Transcription, Audit medical records to ensure quality coding completeness and

accuracy.

•

I N TERNSH IPS/WORKSHOPS

• In ternship will start in July

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• Webinar AH I MA: W riting Effective and Compliant Physician Queries(1/30/14)

• Webinar AH I MA: Best Practices for Modifier Usage

A FF I L IAT IONS

• American Health Information Management Association (AHI MA), April 2011 to Present

• Healthcare Information and Management Systems Society, April 2012 to Present

• American Health Information Management Association (AHI MA) NY Chapter April 2011to

P resent

• The American Academy of Professional Coders ( AAPC), April 2012 to Present

•

Work Experience

Medical Billing and Coding Specialist /Healthcare Documentation Specialist, Charlotte, NC

October 1995 to 2000

• Code records by following prescribed coding standards such as ICD-9 and CPT

• Review physician notes and obtain necessary clarifications where necessary

• Ensure signatures on all medical records

• Assign appropriate medical codes to all diagnosis and services

• Prepare appropriate claim documents

• Follow up with insurance companies and ensure that all claims come to fruition

Mothers Little Helper Owner, I n Home Child Care Service, Ballston Spa, NY

September 2009-Current

• Create favorable classroom environment to children

• Implement cur riculum

• Maintain a safe environment based on security standards/ Maintain records of children

Assistant Di rector of Dining Service at University of Albany A lbany, NY

M ay 2007 to September 2009

• 14 M illion in revenue

• Develop and plan procedures to maximize operation effectiveness and efficiency; develop

s trategies to collaborate with student groups, departments and administration

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• Ensure each unit’s adherence to CBORD/Net Nut ri t ion/FSS procedures in relation to menu,

recipes, inventory control, and food purchasing

• Monitor compliance with departmental allergen and labeling protocols and college

sustainability programs and goals

• Serve on various college committees, working closely with individual students and

representative bodies (College Council, Food Commit tee, etc.) to solicit student feedback

and input in order to make measurable improvements to student dining satisfaction

• Accountable for meeting or exceeding food, labor, and direct expense budget targets. Develop

corrective action plans and coordinates closely with Departmental Staff Accountant in the

development of variance reports

• Serve as a departmental liaison with the Office of Human Resources to facilitate staff

recruitment and employee-related matters

• I mplement staff t raining in the areas of culinary arts, customer service, safety and

sanitation

• Participate in planning and budgeting processes for department

Assistant Di rector of Food and Beverage, Saratoga Casino & Raceway, Saratoga Springs, NY

March 2002 – J une 2007

• 15 M illion Dollar Annual Revenue

• Opened and t rained all new staff for Garden Buffet and Fortunes Restaurant

• Responsible for bringing food cost, wages

• Responsible for cost controlling for entire food and beverage department

• Certified corporate t rainer with Delaware North

O bjective

Very detail-oriented and goal driven professional eager to advance my professional career with ample

opportunity to tackle challenges and advance, offering my skills as an expert in medical terminology,

anatomy and physiology, coding and billing practices, health record documentation regulatory

requirements and Privacy and Security standards, as well as electronic health record systems and

healthcare workflow analysis as it applies to clinical documentation, to contribute to your company to

surpass their anticipated goals and outcomes

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