Administrative Assistant Manager

Joyce L. Dunoff

**** *********** *****, *******, *** Jersey 08053-3418

E-mail: ************@*****.***

Cell: 609-***-****, Home: 856-***-****

COMPUTER APPLICATIONS

Windows Applications: Microsoft Office (Word, Excel, PowerPoint, Access),

Documentum, File Maker Pro, Aldus Amaze, Rolodex, Persuasion. (P.C. & MAC),

Outlook, Microsoft Mail, Lotus Notes, Dentech, Hot Sync PDA calendar to

Outlook

EXPERIENCE

Lionel Henderson Co., Inc.

Contractor: Business Analyst/ASA supporting the Field Office Chief (FOC)

of DSS and Industrial Security Reps

April 29, 2010 to July 11, 2011

Primary Responsibilities:

. Issued Top Secret Clearance by DoD

. Timekeeper for all Industrial Security Reps.

. Created/maintained data bases for the purpose of tracking: Violations,

Suspenses, Travel, Training, TDY, Budget, Postage, Facility

Clearances, office re-location, GOV vehicles-(issue & repair), OCIO

Computer (Issued & Turned-In), correspondence, FIL Prioritization,

Congressional Metrics, Telecommunications IT repairs, annotate &

maintain Export Licenses Matrix.

. Asset Management of Inventory (Issued & Turned-In) utilizing the

matrix tool that I developed to facilitate the tracking of these

assets.

< Rec'd short suspense (deadline) for the April 2011 Inventory

< Deadline met utilizing my matrix to accurately identify all asset

movements.

. Supplies, (ordering, receiving, full tracking, processing & Record

Management).

. Staff Assistance Visit (SAV)

< Field Office Chiefs, & Sr. ISS Reps. visited our office from July

26-30, 2010 to review, examine,

Interview & investigate the processes & files of each staff

member.

< Quoted from the report results of my Investigation & Interview:

. "ASA Support: The ASA, Joyce Dunoff, serves as a valuable

asset to the FO. Ms. Dunoff's skills and position are

utilized to effectively enhance the operations of this FO.

ASA assists the FOC with the suspense tracking for the FO.

The ASA is very much a Team player."

< Field Office Chief, Alice M. Kispert, stated that she was very

pleased, and that I was deserving

of the positive review.

< The interviewers stated that my tracking mechanisms were

commendable & should be shared.

. Process incoming mail

. Respond to many external & internal phone calls.

. Assisted the Philadelphia Office due to the sudden death of ASA, &

trained 2 Business Analysts/ASA's.

. Supported Satellite Office of (3) I.S. Reps., plus (6) Local I.S.

Reps., (1) Field Office Chief, (3) ISSP, (3) CI Specialists.

. Liaison to the Regional Resource Manager & Regional Executive Ass't.

. Assisted the IS Reps in developing and editing correspondence to

customers and contractors. Correspondence management also included

intra-office communications

. COOP (Continuity of Operations Planning) Monthly Data Base Suspense,

documenting staff additions & staff departing the agency

. Provide day-to-day office management.

. Assisted CI Specialists with preparation of rosters & greeting guests

for the Southern NJ DSS Contractor/CI Working Group meeting.

. Assisted CI Specialists with preparation of rosters & greeting guests

for the monthly Joint Fusion Cell meetings w/Customs & Immigration &

FBI.

. Updated & maintained the Training Manual that I developed.

Honors:

9/2010 Received Employee of the Month award from Lionel Henderson, Co.,

Inc. for my hard work, dedication & outstanding contributions to Lionel

Henderson Co., Inc. for their client, Defense Security Services (DSS)

Alion Science & Technology:

Contractor: ASA to Field Office Chief (FOC) of DSS and Industrial Security

Reps

June 8, 2009 to April 28, 2010 (Alion lost contract)

Primary Responsibilities:

. Secret Clearance by DoD updated

. Created/maintained data bases for the purpose of tracking: Violations,

Suspenses, Travel, Training, TDY, Budget, Postage, Facility

Clearances, Inventory/ office re-location, GOV vehicles-issue-repair,

OCIO Computer-Issues & Turn-ins, correspondence, FIL Prioritization,

Congressional Metrics, Telecommunications IT repairs, Supplies-(full

tracking, processing & Record Management), mail & phones. Assisting

the Philadelphia Office due to the sudden death of ASA. Staff

increasing. Support Satellite Office of (3) I.S. Reps., plus (6) Local

I.S. Reps., (1) Field office Chief, (2) ISSP, (2) CI Specialists.

. Developed/maintained a matrix tool for tracking all assets

. Created a completed Training Manual with screen prints.

Honors:

Received a Merit Award from the Vice President of Alion Science &

Technology, for my contribution of developing many new processes early on

in my employment.

Diversified Dental Services:

Billing, Collections, Software Support (Part time)

August 4, 2008 - April 16, 2009

Primary Responsibilities:

. Medicaid Billing, Collections, Creating Data Bases & Mail Merges to

facilitate billing & summary of Collection efforts

Shaw Group:

Document Control, Records Management

January 7, 2008-July 2, 2008

Primary Responsibilities:

. Receive Engineering Drawings, Specs, Transmittals from Vendors

. Scan, search, verify existing Documents & verify Revision Numbers in

Documentum

. Assign Shaw Number to Documents, E-mail & Transmittals

. Enter Documents, E-mail, Transmittals into Documentum

. Receive, scan edited Drawings, Specs, Transmittals from Engineers to

send to Vendors

. Search & Verify Revision Numbers of Drawings

. Enter Drawings, Specs, Transmittals into Documentum

. Create Transmittals for sending documents to Vendors.

Louisiana Energy Services:

Configuration Tracking, Records Management (Kelly Services)

August 9, 2007-to December 14, 2007

Primary Responsibilities:

. Auditing of Classified Documents Rec'd

. Auditing of Configuration Change Documents

. Verification/tracking of Design Changes, Transmittals

. Capture/record all data into Access Data Base

. Responsible for all of the processing of the incoming and outgoing

Classified & Dual Use Documents

L-3 Communications, Systems East:

Office Support Clerk to Director of Operations, Mgr. of Test Engineering,

Mgr. of Materials, Mgr. of Repair Depot

December 8, 2003 to December 29, 2006

Primary Responsibilities:

. Create & maintain/update Shop Order matrices for Support & Hourly

Staff work allocation.

. Organize Program Directives as submitted.

. Extract the respective Shop Orders for input into the Matrices.

. Create & maintain Access Data Bases for producing Bar Coded labels

for shipping.

. Calculate Scrap Reports monthly.

. Distribute reports based on calculations.

. Create & maintain Capital Expenditure Reports for Mgr. based on

charges to Dept completed, outstanding, pending.

. Create & maintain Dept. Staff calendars for two Mgrs.

. Create & maintain matrices for Supplier Card charges for two Mgrs.

. Track, reconcile, & submit for payment all Supplier Cards invoices

. Interface closely with the Sales & Shipping Depts. to ensure that

the Product is expedited as requested.

. Configure and create many custom labels, utilizing counters, & Bar

Codes.

. Sort mail for Operations Bldg.

. Track returned product for repair, and/or incorrect address

. Identify, locate & update data base w/corrected POC & address

. Create & maintain "Returns" into shared data base for review by

Order Dept. and Repair Depot

L-3 Communications, Systems East:

Associate Administrator to the VP of Business Development

October 7, 2002 to December 8, 2003

Primary Responsibilities:

. Create and maintain many briefs for the VP for presentation to the

President, Business Area Directors and Corporate.

. Prepare reports for the VP utilizing Power Point and Excel

. Arrange meetings, travel for the VP and members of the

Department.

. Track and submit expenses for staff

. Respond to the inquiries from the White House, Pentagon, NASA, FBI,

Homeland Security, Domestic and Foreign Military, and Private Sector

about our Encoded, Encrypted Communication Products, and

Surveillance Equipment

. Maintain the Calendar for the VP utilizing Outlook and Palm Pilot

. Generate Correspondence for the department staff.

Edmund Industrial Optics Company:

Travel Manager and Administrative Support

January 2000 to March 13, 2002.

Primary Responsibilities:

1. Created a complete Internal Travel Department for the Company that

would yield savings to the Company while administering to the Travel

needs of the staff.

2. Enforcing the Company Travel Policy guidelines in this effort.

3. Functioned in a dual role as Administrative Assistant to the I.S.

Department.

Administrative Assistant to the CIO, Director of Manufacturing and Lead

Trainer

July 1999 to January 2000.

Primary Responsibilities:

. Support the Y2K and ISO efforts. Arrange travel, organize meetings,

manage calendars, create and maintain many matrices.

Division Administrator to the President of the Industrial Optics Division

June 8, 1998-to July 1999.

Primary Responsibilities:

4. Functioned as an Exhibit Coordinator, providing arrangements for

Domestic and International Trade Shows

5. This included the transportation of the exhibit and supporting

paraphernalia

6. Calculate Catalog Pricing changes

7. Created & maintained log of changes, submitted to the Marketing

Department

8. Travel arrangements for staff, and incoming visitors

9. Tracking, arranging, recording, many meetings

10. Presentations and spreadsheets

G.E. Capital Mortgage

Secretary (Temporary Assignment)

April 23, 1997 to August 15, 1997.

11. Supported the Internal Audit Department, the VP of Internal Audit

and three Managers.

12. Reconciled all outstanding expenses.

C.S.C.

Data Base Administrator (Temporary Assignment)

September 1997 to May 29, 1998.

Primary Responsibilities:

13. Interface with Program Mgrs., Trainers at the CSC-JCALS Division &

Military Government for scheduling training on and off site, for

various military bases.

14. Issued reports with the completed schedules.

15. Prepared and submitted CDRL's to the Government.

16. Tracked results of training.

17. Provide reports indicating the results of training.

Lockheed Martin, Government Electronic Systems, Int'l Ships Program.

Secretary, March 1995 to September 1996 (Temporary Assignment)

Primary Responsibilities:

18. Provide Secretarial/Administrative Support for Program Manager and

his reports plus heavy support for other internal personnel

associated with the Spanish International Program.

19. Generated/Maintained/Updated profile information for Personnel

traveling to Spain to enable accurate and timely Request for Visit

forms to be processed accordingly for Domestic and Foreign Offices.

20. Interfaced with all levels of management, U.S. and Spanish Navy,

C.S.C. Personnel, and Foreign Industry.

21. Provided daily support to staff overseas.

22. Resolved non-critical administrative issues.

Honors:

Received award from Kelly Temporary Services for demonstrating quality

performance and spirit.

Lockheed Martin, Government Electronic Systems, NSCC

Secretary (Temporary Assignment)

September 1996 to December 1996.

Primary Responsibilities:

23. Provided Secretarial/Administrative Support for four Managers and

their reports plus heavy support for other Internal Personnel

associated with the Naval Systems Computer Center.

Whirlpool Corporation, Moorestown, New Jersey

Sales Assistant/Executive Secretary

January 1991 to April 1994.

Primary Responsibilities:

24. Substantial phone contact, requiring strong tolerance of ambiguity

and stress.

25. Resolve internal/external customer problems and requests.

26. Created & maintained the following documents & databases:

27. Bids for HUD projects

28. Sales vs. Quotas

29. Quotations, Contracts, & Pricing

30. Freight & Service data

31. Contract logs

32. Internal/external, correspondence

33. Commission & quota entry & tracking

34. Ledgers created & maintained for salesmen & office expenses

35. Product needed for manufacturing

36. Travel, conference, and training--planning and arrangements

37. Track & forward New Account registrations, pricing guides and

critiques of Mkt. Dept. Analysis

Honors:

Award for Exceptional & Special Projects above & beyond normal

responsibilities.

Achievements:

Negotiated & implemented:

(1) A U.P.S. discount nationwide for Whirlpool

(2) A Division wide discount rate for car phone purchase & usage

(3) Printing contract with dramatically lower cost.

Alerted systems support people to glitches in quote entry system, resulting

in significant process improvement & cycle-time reduction.

Authored a Computer Training Manual.

Conducted Computer Training for branch.

Inter-boro Savings & Loan Association, Mt. Laurel, New Jersey

New Accounts Representative

October 1983 to June 1990

Processed Decedent Accounts Social Security Transfers, IRA's, Keogh's, loan

approvals, bond issuance & redemption.

Considerable customer contact.

Winslow Dental Associates, Tansboro, New Jersey

Temporary Receptionist-Billing Clerk

October 1985-March 1992

Diversified Dental Services, Berlin, New Jersey

Part time Collections and Software Support

March 2002-2008

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