Customer Service Management

Location:

Posted:

March 22, 2014

Roshell McElya

Philadelphia, PA

*******@*****.*** - 267-***-****

WORK EXPERIENCE

Usher

Kimmel Center - Philadelphia, PA - September 2010 to Present

Responsibilities

Duties include, helping patrons to their assigned seat, answering questions, applying problem solving skills,

and knowing and adhering to Kimmel Centers' safety policies and procedures.

Skills Used

This position is requires suberb customer service skills and critical thinking skills.

Supervisor

PDDC/The Arc of Philadelphia - Philadelphia, PA - December 2010 to September 2013

Responsibilities

This position includes providing an array of consumers with at “on the job” support, including piece work and

community employment. In addition to providing skills needed for independence, i.e. toileting, money and

medication management.

Skills Used

This positions requires organizations skills as the consumers complete piece work projects. In addition, to

great customer service skills as the consumers engage an host in community fuctions.

Concierge

Dranoff Property (Venice Loft) - Philadelphia, PA - March 2012 to May 2013

Responsibilities

Duties included, greeting residents and guest, delivering superior customer service, managing guest parking

lot, entering visitors, parcels, and other resident information into the

Skills Used

This position required critical thinking, organization,and management skills, in addition, this position required

excellent customer services.

EDUCATION

Associates of Arts in Communications

Community College of Philadelphia - Phialdelphia

2013 to 2014

Sociology

Southern Connecticut State University - New Haven, CT

1999 to 2003

Diploma in Basic

Hamden High - Hamden, CT

1994 to 1998

SKILLS

Internet, Microsoft Word, Excell, CPR cerified