Experienced CIO

Eugene S. Willard

* *** ******* ***** ( North Potomac, MD 20878 ( Mobile (202) 439-

**** ( *********@*******.***

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Professional Profile

Chief Information Officer ( Chief Technology Officer ( SVP, Information

Systems

Accomplished business and IT transformation professional with over 25 years

of strategically managing risk, achieving breakthrough process changes and

delivering substantial competitive advantage. Proven ability to build and

lead high performance teams to solve complex business and technical issues.

Seasoned strategist focused on implementing tactics that drive business

results with experience across all aspects of IT service delivery, program

and project management. Demonstrated capability to manage business

development, mergers and acquisitions, order entry and inventory

management, market segmentation, revenue management, rational and dynamic

pricing, corporate and consumer marketing, loyalty marketing, customer

service, transportation logistics, data security compliance, and the

innovative application of technology to all these disciplines.

Career Highlights

. Delivered $2M in recurring annual savings by leading the development of a

Reservations Consolidation Portal and an additional $1.5M in annual

savings after developing and rolling out a new corporate Enterprise

System. (Carey)

. Contributed $150M+ in annually recurring, incremental revenue by

designing, developing, and leading the roll-out of the first revenue

management systems in the hospitality industry. (Marriott)

. Delivered $3M in incremental annual revenue from travel industry

customers with a Centralized Travel Agency Commissions System and an

additional $1M in recurring annual revenue by integrating that system

with the Pegasus Commissions System. (Marriott)

Core Competencies

IT and Business Strategic Planning Business Development & M &

A Business Process Management

Software Architecture Program & Project

Management Application Development

PCI, PII Compliance Technology Infrastructure

Development B2B, Mobile, and E-Commerce

Revenue Management Transportation And

Logistics Predictive Analytics

Professional Experience

Tatum LLC, a Randstad Company July 2013

$70M Practice of Senior Operating Executives

CIO Partner

Tatum is a practice of senior operating executives providing clients with

hands on strategic, financial and technology leadership. The practice's

compelling value is immediate integration into clients' operations,

leadership in the achievement of results, and independence and objectivity.

Tatum's clients have access to the Firm's more than 200 executive level

professionals in 10 offices nationwide.

North Wind Solutions LLC

April

2013

Business process and IT management consultancy

CEO

Currently sole proprietor of business process and IT management

consultancy, providing a range of IT and business strategic planning

services and application and technology infrastructure design and

development services. .

Carey International

1999 to 2013

$220M worldwide ground transportation company.

CTO / CIO (1999 to 2013) ? SVP, Technology, Strategy, & Planning

Responsible for IT strategy and planning, business application development

and support, technology infrastructure development and support, field

services delivery, and end user services. Spearheaded the execution of a

multi-year business process and IT reengineering program, the Carey

Enterprise System (CES). Migrated a highly decentralized IT architecture

and legacy platforms to a highly centralized IT architecture built using a

Services Oriented Architecture (SOA), the Java J2EE standard, and IBM's

WebSphere family of products as the primary application development and

runtime environment. Provided overall program management support to IT and

business efforts in the area of non-discretionary corporate compliance

programs (SOX, PCI, and PII compliance) and related remediation efforts to

include a credit card tokenization and network segmentation program.

. Delivered $2M in recurring annual savings by leading the development

of a Reservations Consolidation Portal that enabled the centralization

and consolidation of Carey's eleven local reservation centers.

. Produced an additional $1.5M in recurring annual savings after

designing, developing and rolling out the Carey Enterprise System

(CES), a major business and IT transformation and centralization

program. Achieved the first (and only) centralized IT architecture in

the chauffeured transportation industry.

. Contributed to a $1.5M cost reduction by leading the implementation of

a Mobile B2E Two-Way Messaging System which streamlined job

assignments, tracking, closeouts, pricing and billing processes.

. Led the comprehensive re-branding and enhancement of internet sites as

well as the roll-out of standard desktops and LAN servers with

automated software distribution, remote control and asset management.

. Directed the design and constructed of a new hardened primary data

center facility in Frederick, Maryland and a new hardened backup data

center facility in Chicago, Illinois while completing the successful

testing of a written Disaster Recovery Plan.

. Integrated a new portal application targeted to improve communication

and collaboration between Carey's new shared service centers in

Frederick, Maryland and its remote dispatch offices by using chat and

internet services that provide local market knowledge to shared

service center staff.

. Developed an XML web services based B2B Integration software

architecture based on standards published by the Open Travel Alliance

(OTA) and used this architecture to integrate the CES reservation

system with GGA and GroundRez industry switches and their 14 booking

channels..

Marriott International

1985 to 1999

$12B+ worldwide operator and franchisor of hotels and lodging facilities.

Group Director, IT Strategic Planning (1998 to 1999) ? Senior Director,

Information Systems (1992 to 1998)

Contributed to a comprehensive information systems strategy supported by a

business process, information, and application architecture for all of

Marriott's Lodging Units and for Marriott Vacation Club International

(MVCI). Assisted with a Baseline Assessment of Information Resources in

the Western European Region and an impact assessment and system plan in

response to the European Union Data Protection Directive. Assumed

responsibility for two related lodging reservation and decision support

system initiatives to design an information warehouse intended to improve

decision making in several marketing and operations disciplines. Led the

migration of 152 recently acquired Renaissance Hotels ($1B+) to Marriott's

centralized distribution and marketing systems. Further responsible for

all development and support of Marriott's Reservations, Reservations

Reporting, Revenue Management, and Loyalty Marketing Program Systems with

management oversight for a group of 125 software development professionals.

. Contributed $150M+ in annually recurring, incremental revenue by

designing and leading the roll-out of the first revenue management

systems in the hospitality industry to 1,100 hotels across three

brands.

. Delivered $3M in incremental annual revenue from the travel industry

segment with a Centralized Travel Agency Commissions System and an

additional $1M in recurring annual revenue by integrating that system

with the Pegasus Hotel Commissions System.

. Directed the on-going design and development of a cross-brand hotel

frequent traveler program customer service system to increase customer

loyalty and revenues.

. Directed the development of a seamless, direct connection between

Marriott's reservation and inventory management system and the United

Airlines Apollo Global Distribution System.

. Re-engineered an obsolete customer service system from microfiche to

an optical disk system, resulting in reduced time to research customer

service issues from up to one week to a maximum of twenty seconds.

. Spearheaded the Red Flags expert system to increase room revenues by

detecting and reporting mistakes in managing hotel room inventory

controls in the Reservations System.

. Directed the design and development of the MHRS Demand Forecasting

System (DFS) including the most advanced forecasting and optimization

models in the hotel industry to optimize revenue and profitability.

. Enhanced DFS by adding overbooking, group acceptance and revenue

opportunity models.

Prior to

1992

Information Systems Director (1989 to 1992), Senior Information Systems

Manager (1986 to 1989), Information Systems Manager (1985 to

1986) - Marriott International ? Project Manager (1983 to 1985) - Amtrak

? Systems Analyst & Project Leader (1980 to 1983) - Booz, Allen and

Hamilton ? Technical Writer and Editor

(1979 to 1980) - Computer Sciences Corporation

Education

BA, English, SUNY Stonybrook

Stonybrook, NY

MA, British & American Literature, University Of New Hampshire

Durham, NH

All but Dissertation (ABD) PhD, Modern British and American Literature,

Duke University Durham, NC

Individual And Team Accomplishments

2013 Associate Global Partner, Academy Of Business Strategy

Council Member, Gerson Lehrman Group

G Certified Business Analyst

2011-2012 Member, Customer Advisory Boards, Sprint and Antenna Software

2012 Completion of Credit Card Tokenization and Network

Segmentation Projects Accelerate Carey's Data

Security Compliance Programs

2008 Completion of CES, the First and Only Centralized Enterprise

System in the Chauffeured

Transportation Industry

Carey Completes Roll Out of a Mobile B2E Field Services

Application to 800 Chauffeurs

2005 Carey is an Early Adopter of a Services Oriented

Architecture and the J2EE Standard For

Construction Of CES

1998 Selected As "Best IT Lead" For Assimilating $ 1B Renaissance

Hotel Group Acquisition On Marriott's

Central Distribution And Marketing Systems

1997 Aeronomics Inc. Awards Marriott its Revenue Management

Customer Service Award

Marriott's Demand Forecasting System (DFS) Featured In

Robert Cross' Book - Revenue

Management: Hardcore Tactics For Market Domination - as

Best In Class Hotel Revenue

Management System

1995 Marriott's Revenue Management System (RMS) Rolled Out to 700

Courtyard and Residence Inn

Hotels

1993 DFS Rolled Out to 400 Marriott Hotels, Resorts, and Suites

(MHR&S) and Selected As One of Top

Five Corporate Contributions by 400 MHR&S GM's

1992 Marriott Hotel Systems Quality Award Received For

Centralized Travel Agency Commissions System

Red Flags Expert System, Marriott's First Artificial

Intelligence System

1986 Marriott Information Technology Most Valuable Associate

Award

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