Customer Service Assistant

RAJINI KOTHA

*** * *** * *** 3-405-***-****

Logan, UT-84321 ******.*****@*********.***.***

OBJECTIVE

Seeking a challenging career in software or management information systems domain which will allow me to

grow professionally, while being able to utilize my academic, teamwork and leadership skills and contributing

towards the goals of the Company.

EDUCATION

Master of Science in Management Information Systems

Utah State University (Logan, UT, USA) Dec 2014

Bachelors in Electrical and Electronics Engineering

Kakatiya University (Warangal, India) May 2013

GPA: 4/4

SKILL SET

Programming Language C, C++, Java, C-Sharp(C#), HTML5, CSS, JavaScript

Operating System Macintosh OS X, Windows 98/XP/7/8, Linux, MS-DOS

Packages MS OFFICE, Excel, Word, MATLAB

Web Packages Dream weaver, Microsoft FrontPage, PHP, ASP>NET

Databases Oracle 8.0, SQL Server 2005/2008

Multimedia Adobe Photoshop, Dream weaver

WORK EXPERIENCE

Academic Resource Center, Utah State University, Logan

Tutor

Assisting Undergrad Students with their curricular Math and Stats.

Tutoring the students for their Math and Stats.

Kakatiya University College of Engineering and Technology, India (01/2010-03/2010)

Lab Assistant

Worked as a lab assistant in microbiology department. Work Duties include testing, analyzing the samples and

assisting the students in their lab experiment, tutoring the students .

Circulation Desk, KU Library, Kakatiya University ( 03/2010 – 08/2010)

Graduate Assistant

Database Management, Data entry and retrieval from Voyager software, Troubleshooting during rundown.

Customer Service, Assisting Patrons and Officials in finding the resources.

Handling problem logs, Faxing, Cataloging, Filing, Sorting.

Achieve Program, NW Annex, Kakatiya University( 02/2011 - 09/2011)

Note Taker

Assisting Students by taking Notes for them.

Listening to classes and analyzing and explaining it to the disabled students.

Kakatiya University College of Engineering and Technology, India ( 11/2011 – 05/2012)

Teaching Assistant and Tutor for Web Design Course

Worked as Teaching assistant for Software Programming Languages (C, C++, Data Structures) .

Helping students in creating Web Page using HTML, Dream Weaver.

Created and maintained the course web page for Engineering Department.

Technical Education Quality Improvement Program (TEQIP), Kakatiya University Educational Society (06/2012 –

10/2012)

Computer Lab Assistant

Maintained a computer lab with 50 work stations.

Worked under the supervision of System Administrator, installed the operating system, drivers and setup

client/server connection by assigning static IP address to all work stations with AT&T cabling compliance.

Worked as part-time PHP instructor.

INTERNSHIP (11/2012-12/2012)

Intern on “study and manufacture of turbo generators” at Bharath Heavy Electricals Limited(BHEL) Hyderabad.

Studied and submitted a project report on manufacture of turbo generators and got a performance grade of 9

out of 10.

PROJECTS

Particle Swarm Optimization applied to Economic Dispatch Problems using MATLAB package.

Developed an Online Funding Website (Crowd Fund Manager) using ASP.NET, C# and SQL server as a part of

the coursework taken. This website allows the users to select and donate to different campaigns in the site. A

user can select a campaign which he likes and contribute money to that Campaign. Features for Admin to edit

the details of the Campaigner are provided . Used the concept of MASTER PAGES to build the entire site.

Developed a project named Big Rig Truck Rental Company Profit Estimation as part of the course Data

Modeling and Analytics. The project involves the profit estimation of the truck rental company, using risk solver

platform.

Developed a mobile app named EZ Choice as part of the course IS Development. Implemented this app by using

MIT app builder technology. This app will randomly select phrases that are associated with the users Category

selection then read it to the user. The user can then select another phrase by simply shaking their mobile device.

TECHNICAL PRESENTATIONS

Edge Detection of a Textured Image using Digital Image Processing.

Number plate Detection by using Optical Characteristic Recognizer software.

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