Customer Service Technician

KENNETH T. HATCHER

**** ********* **.

Norton, Ohio 44203

Cell: 330-***-****

E-mail: *********@*****.***

OBJECTIVE

To achieve a successful career in communications and to continue

my education as

the industry advances.

SUMMARY OF EXPERIENCE

I have 20 years of progressively responsible experience in the

cellular communications

industry. I have achieved numerous certifications, honors, and

awards. I am continuously

meeting and exceeding management expectations.

EXPERIENCE

REVOL COMMUNICATIONS Independence, Ohio

Network Technician Jan. 2005 -

Present

Helped to maintain Lucent wireless equipment

Helped to uninstall and install new Nortel wireless

compact

metro cell equipment throughout network

Attended Nortel metro cell training class

Built & turned up 3G Network

Cell site maintenance as needed

On-call rotation

T1 Testing

Sweeping and terminating coax lines

ALLTEL WIRELESS

Network Technician Jan. 2001 -

Jan. 2005

Helped to maintain maintenance of wireless CDMA Cellular

network

Performed maintenance on series II and Modcell Lucent

Equipment

LECENT TECHNOLOGIES

Akron, Ohio

Installer May 2000 - Jan.

2001

Installation of communications equipment under

AT&T`standards

GTE WIRELESS Cleveland,

Ohio

Bench Technician June 1996 - May

2000

Component Level repair of cellular equipment

Audited warranty replacements

Ordered and processed inventory

Traveled to retail locations educating store technicians on

proper

policies, procedures, and minor cellular repairs

ECB Technician July 1995 - June

1996

Programmed and repaired Tele-go equipment

Maintained inventory tracking and control

Addressed customer service issues

Installer April 1994 - July

1995

Installed cellular equipment

Focused on troubleshooting and repairing all types of

hardware

EDUCATION

NATIONAL EDUCATION CENTER Cuyahoga Falls,

Ohio Electronics and Computer Technology

Oct. 1992 - June 1994

Studies included the following:

( DC Circuits ( AC Circuits (

Microelectronics ( Semi-Conductors (

RF Communications ( Transistors

( Digital Circuits ( Computer Systems (

Microprocessors

LUCENT AND NORTEL EDUCATION

Basic Installation

AT&T Network Quality

Specifications and Drawings

BTS Maintenance

GTE EDUCATION

Proficient with Marconi, Hewlett Packard and Wavetek Cell Site

Simulator

Manufacture Certifications:

( Nokia ( Motorola Master Shop ( NEC

( Audiovox ( OKI Advanced

( Sony: CDMA ( Qualcomm ( Lucky

Goldstar ( Ericsson

( Samsung

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