Closer
Resume:
Derek P. Sanchez
Albuquerque, NM 87120
Objective: To obtain a position that will allow me to use my customer service sales skills to match customers with the right products and services to meet their needs. I am motivated by being a member of a high performing team that allows me to translate my contributions into financial rewards and further my personal and professional growth.
Work Experience:
2005-Present
T-Mobile, Albuquerque NM
In-Store Direct Sales- Use professional sales techniques to build customer confidence by making the store experience interactive, engaging and reassuring. Learn all about the technology T-Mobile offers to build service relationships that are the foundation of the company and teams success.
Maximize customer experience by providing the complete solution by being a trusted advisor.
Develop positive customer relationships.
Winners Circle
The #1 sales rep in the country out of 20,000 sales reps.
Exceed quota (200-250%) monthly by upselling new and existing customers.
#1 sales rep in one of the highest volume stores in the country.
2007 mvp for Albuquerque market.
2001- 2005
America Online (AOL), Albuquerque, NM
Over-the-phone Customer Service- Responsible for sales and retention, provide world class customer service, phone sales. In the AOL Top Gun Club, average 150 -200% of monthly plan, received 2004 AOL Presidential Award.
2000-2001
MCI Worldcom, Albuquerque, NM
Telemarketer- Duties include customer services, long distance service sales, conflict resolution, exceed sales quota and address customers concerns. Received the MCI Club award four times. Always exceeded sales goals 150-200%.
Skills
Computer skills, public speaking skills, general office skills, customer service skills, excellent listener, fast learner.
Education:
2000 Graduate of Belen High School- 1619 W. Delgado St., Belen, NM 87002
Honors and Awards:
2005-Present
T-Mobile Winners Circle Winner each year: Top 1% of the company’s sales reps
2007
T-Mobile MVP in sales for Albuquerque Market
2001-2004
AOL Top Gun Club each year: Top 5% for retention/upselling
2004
AOL Presidential Award: highest award within the company--only 8 people are awarded this per year for exceeding sales quota
2000-2001
MCI Club
References Available Upon Request
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