Customer Service Manager

Cherise M. Offner

*** ******* **

Glenshaw, PA **116

724-***-****

**********@*******.***

objective: Currently seeking a professional position that will effectively

utilize my communication, organizational and leadership skills to

complement the company/organization image.

competencies

< Uses appropriate and effective communication skills

< Studied social problems, leadership, and learned about resources

that can be used to assist clients.

< Skilled in multitasking between emails and phone calls providing

status updates on orders

< Prepared through my current position to work with a company that

provides training to individuals or groups

< Trained in client services to handle customer inquiries on a daily basis

< Experienced in working within a team environment and individual self

< Communicates well dealing with escalations and making sure the issue is

resolved

< Mentor and leader for team

< Retain accounts through the development of strong relationships with key

decisions

< Address client concerns and ensure prompt resolution of issues in a

timely manner

< Experience working with Microsoft Office and ISGN Software

education

2006. Associate Degree in Human Services, Westmoreland County Community

College,

Youngwood, PA

2008 Bachelors in Psychology, Point Park University, Pittsburgh,

PA

work experience

Solutionstar Settlement Services Moon, PA (06/01/2009-Present)

Client service-Senior member on company's top ranked

productivity client services team. Daily prioritized urgent

client requests. Served as one of contacts in manager's

absence. Contributed to the continuous development of process

improvement methods. Trained new hires and promoted the

progress of a cohesive client services team.

Dino's Sports Lounge Latrobe, PA (09/28/2004 - 05/29/2009)

Waitress, Bartending Duties: provided excellent customer service,

excellent team worker.

Internships

Family Care for Children and Youth, Greensburg, PA Summer

2006 Semester

Completed 120 hours practicum experience. Learned how services are

planned to meet the individual needs of a child. Observed caseworkers

interact with foster families and foster children during visits.

Centerville Clinic, Greensburg, PA Spring

2006 Semester

Completed 120 hours practicum experience. Observed, assisted, and

interacted with children 6 to 13 years of age with Mental Disorders such

as Bi-polar. Developed lesson plans and interacted and socialized with

the children.

References- Available upon request

Contact this candidate