Manager Sales

CURRICULUM VITAE

Sourabh Yadav

**/*, *** ******* ******,

Karol Bagh,Delhi 110006

Mobile No: 865*******, 886*******

OBJECTIVES

To enhance my interactive skills and contribute towards the growth of the

organization. I desire a career, which is always upward looking with ample

opportunities of growth; I seek to join an organization, which will use my

abilities to the fullest while providing me wide exposure, sufficient

responsibilities and independence.

PROFESSIONAL EXPERIENCE

RAPID BUSINESS SOLUTION

Position Held: Asst Manager

Period : October'10 -Till December 13

Job Responsibilities

(Take care of sales team and customer care section.

(Maintain different reports like sales report and the sales conversion

report.

(Maximize the sales of the company.

(Attendance of sale staff and customer care section.

(Take care of salary and incentives of the team.

(Timely check the performance of the team and make plans to increase the

productivity of the sales and customer care team.

(Monthly and Quarterly team review.

INDIA TODAY GROUPS

Position Held: Sr Customer care Executive

Period : October'07 -Till January'2010

Job Responsibilities

(Main concern with process training programmes.

(Conducting process training for the new joinee second week.

( At times handling both 1st week and 2nd week training, as having

knowledge of both the processes.

(Use to handle all type of reports related to inbound calls.

(Dealing with different type of reports e.g. weekly, monthly, quarterly

etc.

(Audit on daily basis of inbound & outbound calls & letters & mails etc.

(Preparing training programme according to the requirement.

(Handling audit for the bottom quartile agents too.

Key Achievement:-

(Training conducted for the New Trainers, Team Leader, Asst. Manager and

even Manager etc.

(Handled both Domestic and International Process.

Previous Job Responsibilities as CCE with INDIA TODAY GROUPS

(Handling inbound and outbound calls.

(Handled customer care desk independently for almost 2 months.

(Handled special outbound calls related to new schemes.

JUST DIAL PVT LTD.

Position Held: Information Reteval officer

Period : October'06 -Till September'2007

(Handling inbound and outbound calls related to local seach Engine.

EDUCATIONAL QUALIFICATION:-

(Graduate from University of Kurshertra

(Passed XIIth from CBSE Board

PROFESSIONAL ASSETS:-

Strong quantitative and analytical ability, good communication skills and a

high degree of self-motivation.

KEY STRENGTHS :-

(Dedication towards work.

(Good communication skills and self motivated.

(Patient and soft spoken.

(Love to interact with people.

(Good grasping power.

(Willingness to give and seek support.

(Performing new tasks with creativity and responsibility.

PERSONAL DETAILS:-

Father's Name : Mr. kamal Kishore Yadav

Date of Birth : 25h May 1985

Language Known : English, Hindi

Hobbies : Some type of Social Work for human beings and animals too,

traveling

E-mail :

*******.*******@*****.***

Expected Salary : Negotiable

Post Applied For : Suitable Position/Profile

Declaration:-

I here by declare that the above-mentioned details are true to the best of

my knowledge.

Date:

(Saurabh Yadav)

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