Medical Customer Service

ARETHA STEEL

**** ****** ***** #***, ********* Heights, MD 20746

Phone: 240-***-**** ~ E-mail address: ***********@*****.***

H

ard-working and resourceful professional with an excellent medical education, seeking opportunities with

a proven healthcare provider. Proficient in numerous computer programs, data entry and database

management, while typing 45 words per minute with 10-key skills. Readily accepts/completes projects of

increasing difficulty without sacrificing deadlines or needing managerial oversight. Garner recognition

from all company levels for team dedication, critical thinking skills and desire for continuous education.

TRANSFERRABLE SKILLS

Able to competently provide care for children as young as 6 weeks, prepare lesson plans and lead educational

activities within the classroom.

Maintains open lines of communication throughout all levels of the organization to promote fluid operations,

helping to eliminate issues before they negatively impacted productivity.

Competently represents companies as the initial point of contact with the public via phone and in person, while

providing consistently outstanding customer service.

Leads and trains teams to superior performances, earning recognition from management for helping drive

organizational objectives.

Proficient in all front-office/administrative duties in support of company and personnel efforts, while helping

to ensure fluid operations.

EDUCATION SUMMARY / KEY MEDICAL QUALIFICATIONS

Ultimate Medical Academy – Tampa, FL / Feb, 2014

Medical Administrative Assistant Diploma

Competently prepare and submit electronic/paper claims to numerous insurance companies.

Collaborate across billing/collections departments to ensure billing-related issues are resolved, while r eadying

patients for examination and treatment.

Schedule appointments, obtain patient insurance authorizations for procedures and collect medical histories.

Able to assist in the maintenance of medical charts and electronic health record (EHR) systems to prepare

prescription refill requests on behalf of the physician.

Introduction to Medical Assisting Medical Terminology HIPAA Compliance

Medical Record Management Medical Law & Ethics Medical Billing

Pathophysiology for Medical Office Anatomy/Physiology Pharmacology

Electronic Health Records Interpersonal Communication Health Care Coding

Patient Processing & Accessing Medical Office Procedures Office Accounting

Principals of Management Insurance Verification Medical Transcription

EMPLOYMENT HISTORY

Wal-Mart – Lanadover Hills, MD 3/2013 -Present

Chevron – Demopolis, AL / 2009 – 1/4/2013

Murphy USA – Demopolis, AL / 2011 – 2012

Cashier

Coral Springs Community Church Day School – Coral Springs, FL / 2007 – 2009

Teacher’s Assistant

America’s Thrift Store – Marietta, GA / 2004 – 2004

Cashier Supervisor

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