Customer Service Representative

Tiffani Martinez

Tax Preparer /Customer Service Representative - Alpha Tax Services

**********@*******.*** - 817-***-****

Seeking a position in a renowned company to add value to my experience and also brighten the path to my

career goals.

WORK EXPERIENCE

Tax Preparer /Customer Service Representative

Alpha Tax Services - January 2011 to Present

Responsible for income tax preparation for individuals and companies. Identifies potential tax credits and

liabilities and ensures accurate and complete returns are filed in a timely manner. Completes tax forms in

accordance with policies and incompliance with legislation and regulations

• Compute taxes owed by following tax code

• Prepare or assist to prepare simple to complete tax returns for individuals

• Help taxpayers by using their federal, state, and local codes and see to it that clients receive the maximum

benefit permitted under the law of government

• Uncover potential deductions and credits

• Advice against potential tax liabilities

• Ensure clients do not pay necessary taxes

• Verify totals on past forms for accuracy

• Calculate and invoice for tax preparation fees

• Resolve customer complaints

• Recommend additional products and services

• Prepare tax returns using electronic filing software

• Ensure client receives copies of all forms

Receptionist

All About Solutions Glass and Mirror - August 2010 to December 2010

Responsible for providing financial, administrative, and clerical services. Processing and monitoring payment

and expidentures and preparing and monitoring the payroll system. Providing these services in an effective

and efficient manner will ensure that municipal finances are accurate and up to date. To ensure that vendors

and suppliers are paid within established time limits.

• Prepare batches of invoices for data entry

• Data enter invoices for payment

• Manage the weekly queue run

• Process back up reports after data entry

• Maintain listing of accounts payable

• Maintain updated vendor files and file numbers

• Print and distribute monthly financial reports

• Receive direct and relay phone messages

• Respond to public inquiries

• Provide word processing and secretarial support

Sales representative/Customer Service Representative

Arch Aluminum and Glass - October 2006 to November 2009

Promotes, sells and secures orders from existing and perspective customers through a relationship based

approach

• Demonstrates products and services to existing and potential customers and assist them in selecting those

best to suit their needs

• Contacting new and existing customers to discuss if their needs could be met by specific products and

services

• Answering customer questions and complaints

• Knowledge of company product

EDUCATION

High School Diploma

Midland High School

May 2004

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