Customer Service Sales

Kevin Parker

Sales Representative - On Premise

**** ******* **** - *********, ** 28214

*********@*****.*** - 704-***-****

Licensed State of North Carolina EMT-B. A volunteer member of

Fort Mill Rescue, in Fort Mill SC. Experienced customer service representative

with prior experience in sales/operations management, on-premise wine sales,

airline and banking industries. Adept at establishing solid rapport with customer

base to solicit new business and resolve customer issues. Strong skills as a public

speaker and interpersonal communicator with the ability to address small groups

and large audiences.

WORK EXPERIENCE

Sales Representative

On Premise - 2008 to Present

HEB Grocery

Company, Austin TX

Work directly with customers utilizing suggestive selling techniques to promote and maximize

sales.

Responsible for stocking and selling products to new and existing retail customers to achieve

established sales goals.

Apply knowledge of customer service techniques by making sales presentations,

coordinating promotional campaigns, and training store staff.

Create display areas to appeal to shoppers; assist in merchandising the department to maximize sales.

Keep abreast of competitive market data to better support HEB and customer inquires. Write

reports on and correspondence using the discovered data.

Deicer

Integrated Deicing Services - 2013 to 2014

Apply deicing fluid to Commercial Aircraft

Market Associate

Food Lion - 2012 to 2013

Provide quality customer service

● Maximizing sales and reducing shrinkage

● Wrap, weigh and stock fresh meat cases according to Food Lion standards

using thorough knowledge of all cuts of meat

Store Clerk

Harris Teeter - 2011 to 2012

Responsible for processing/packaging/stocking products according to Grocery

Standards

● cleaning work areas

● providing customer service unloading stock, and reloading salvage

Assist drivers

Jackrabbit Roadside Assistance - Charlotte, NC - 2010 to 2011

with tire changes, jumpstarts, fuel delivery, and lockouts

● Currently hold a Class B CDL with current medical card

● From 1977 - 1992 worked in construction where among skills attained, operated

semi-trucks hauling heavy equipment and materials.

Sales Support

Republic National Distributing - Columbia, SC - 2009 to 2009

Work directly with wine and liquor salesman

● Keep shelves stocked, build displays, unload shipments

Fleet Service Agent

US Air - Austin, TX - 2006 to 2008

and Charlotte, NC

Marshall aircraft to and from gates.

Oversee loading and unloading of baggage and cargo. Assisting in baggage handling -

average weight 40lbs. (man bags are 50-75 lbs in weight).

Trained and certified on handling hazardous materials and emergency procedures.

Assisted in the training of new hires on ramp safety and handling procedures.

Pushback aircraft: Dash series 8 and 3, CRJ 200 and 700 series. Embraer series 170 and 175, Boeing 737,

Airbus 319.

Loan Officer

First Magnus Financial - Austin, TX - 2003 to 2007

Residential Mortgage Center - Coastal

Mortgage (Charlotte, NC)

Established client relations with realtors, builders, attorneys, CPAs and financial

advisors.

Credit qualified borrowers through use of automated underwriting systems.

Determined which mortgage product and financial institutions best fit client needs.

Counseled clients on the findings.

Ordered appraisals and work with processing to see deal through to closing.

EDUCATION

Management

Park University - Austin, TX

2003

Central Piedmont Community College

Cleveland County Community College

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