Customer Service High School
Resume:
Nicole Stanley
PO Box ****
Comfort, Texas **013
*****************@*****.***
Objective:
To obtain a Full time position in the customer service or administrative industry
Qualifications:
• Skilled working with Microsoft Excel, Word, Outlook and Power Point, Right fax, Cisco communication
system, Pitney Bowes mail meter station, Campus-Vue and ELLEN portals
• Over four years working in customer service
• Creative problem-solver with the ability to adapt well in a diverse population or department
• Energetic self-starter requiring little or no supervision
• Excellent interpersonal and communication skills
Professional Experience:
Sanford-Brown College Career Education Corporation 2010-Present
San Antonio, Texas
Receptionist and Enrollment Coordinator
• Ability to troubleshoot and resolve basic technical malfunctions on a variety of office equipment
including; All-in one copier machines, desktops, mail meters and credit card machines
• Assist Director of Admissions with inquiry lead disbursement and management
• Schedule and confirm appointments
• Assist Management and Corporate Leadership team with general administrative tasks such as faxing,
emailing, scanning, and printing
• Responsible for collection, tracking and organization of required documentation to create academic
student files in alignment with standard policies and procedures necessary for compliance with outside
state and federal accrediting and licensing bodies.
• Process student status changes, update campus and staff directories, and request high school transcript
and GED records
• Ability to train other staff and new-hires for the Receptionist role
• Data entry
• Create and maintain Excel spreadsheets for admission document and record tracking with key indicators
• Collaborate with other campus departments including Financial Aid, Education, Career Service and
Business Office to effectively assist students
• Handle a monthly cash flow of approximately $5,000- $10,000
• Process payments (check, money order, cash and credit/debit cards)
• Run daily reports for Management and Admission teams
Work History:
2007-2010 Veterinary Technician South Texas Veterinary Specialists, San Antonio, Texas
2004-2007 Veterinary Technician Lindner Animal Hospital, Comfort, Texas
2004 Cashier The Comfort Stop, Comfort, Texas
2003-2004 Customer Service Assistant HEB Grocery Company, Boerne, Texas
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