Customer Service Administrative Assistant

JANICE B. LACANILAO

**** ****** ****** ***, *** Vegas, NV 89142

Mobile: 702-***-**** ● E mail: ******@*****.***

PROFILE OF QUALIFICATIONS

Solid experience in the business administration and customer service. Supporting staff management and team-building;

guide, lead, subject matter expert and inspire staff to achieve productivity excellence. Decisive problem solver able to

execute innovative solutions and process improvements to meet defined business goals. Able to relate effectively to a

wide range of people and establish rapport and trust. Constantly monitor in-house system/processes performance to

optimize efficiency, accuracy, protocol, innovation, profitability and competitive positioning. Advance proficiency in

MS Office Suite and other desktop/mobile devices. Highly versatile and able to quickly master new roles,

responsibilities and technologies.

CORE COMPETENCIES

• • •

Business Administration Project Coordinator Accounts Management

• • •

Customer Relations & Service Records Management General Bookkeeping

• • •

Computer Operator Data Research & Analysis Compliancy Check

• • •

Technical Editor Human Resource Detail & Efficiency Expert

EDUCATION

Bachelor of Science in Management, College Degree

University of Phoenix, Phoenix, AZ

Microcomputer Specialist Major – Medical Office Minor, Technical School Certificate of Diploma

Career College of Northern Nevada, Reno, NV

PROFESSIONAL EXPERIENCE

It Works®, Las Vegas, NV 08/2013 to 01/2014

Independent Distributor

Managed and sold "It Works" health, wellness, and beauty products

Attended sales promotions and convention sales bliz

Promoted loyal customers and/or distributor incentives, establishing three loyal customers and generated

interest as distributor

Met and held private demonstration parties, showing the products and uses

Controlled overhead and self-taught inventory control, accounting, and tracking of products purchased

New Directions Technology Inc (NDTI), Edwards AFB, CA 05/2012 to 05/2013

Scientific Technical and Information (STINFO) Editor

Supported over 200 personnel (military, civilian, and contractors) at the Air Force Research Laboratory

(AFRL), providing and processing technical information

Reviewed an estimated 100 documents (reports, papers, journals, correspondences) per month, meeting

contractual and regulatory compliance to include editing, publication ready, and timely distribution

Facilitated time sensitive documents and ensured security for confidential documents

Implemented first ever innovative change from paper documents to secure, electronic transmissions - saving

money (postage and delivery fees), time, and environment

Introduced new form format, standardizing multiple forms into one contractual form now ready for Air Force

wide approval and use

412th Aircraft Maintenance Squadron (AMXS), Key Spouse Program, Edwards AFB, CA 10/2011 to 03/2012

Key Spouse Representative

Managed transition of over 400 military members and their families in the military lifestyle by performing

weekly moral, health, and welfare calls and meetings

Provided and found assistance for families in crisis situations or simple inquires

Acted as the point-of-contact for civilian community in handling public relations’ activities

Established trust and good communication between the military families and their unit leadership, helping

especially the new military member and family address almost all concerns (personal, work, school, children)

CONTINUED

CBD Training, Inc, Nellis AFB, NV 01/2006 to 07/2011

Word Processor II

Collaborated review and edit an average of 600+ coursewares per school year: reports, lessons, exams,

handbooks, syllabuses, and other materials for the USAF Weapons School

Provided data analysis, accuracy and compliance check in accordance with the school and command

regulations

Maintained a high degree of professionalism and discretion in confidential and sensitive matters

Provided expert computer operations assistance to senior colleagues and clients programs by resolving

computer application functions, answering queries, and teaching basic commands

18th Services (Shima No Ko Child Development Center), Kadena AB, Okinawa, Japan 05/2004 to 01/2005

Operations Clerk

Prepared 15 government service employees’ payroll, vacation submissions, and work schedule

Briefed an average of 3+ new customers (families) per day about the Child Development Center (CDC) rules

and regulations, required enrollment documents, fees computation, and day-to-day operational schedule

Audited an estimated 200 customers’ files, check for records completeness and reconcile fees if not accurate

Handled monetary transactions, credit authorization, deposits of funds and in charge of cash advance account

18th Aircraft Maintenance Squadron (AMXS), Unit 5262, Kadena AB, Okinawa, Japan 01/2004 to 4/2004

Commander’s Secretary

Managed commander’s office by handling daily schedule, files maintenance, correspondences, answering

telephone, ordering office/unit supplies, light bookkeeping, and office taskers

Created computerized database to route and track document processing, from the draft review process to

editing and final copy

Drafted and formatted PowerPoint briefing slides for various squadrons and groups presentations

Supported the mission and unit as point-of-contact and administrative facilitator for commander

NATEX, Box 4000 CFPO 5053, Geilenkirchen NATO AB, Germany 09/1999 to 12/2001

Administrative Assistant/Office Clerk

Provided administrative and clerical support to NATEX Vice President (VP) of Operations Europe

Assisted eight retail stores managers by preparing accounting documents, management of correspondences,

tracking of invoices, and timely completion of status and profit reports from each store manager

Drafted and posted job descriptions for various vacancies, including this position; plus screened job applicants

Streamlined optimal performance of VP’s office and acted as prime liaison to all employees and visitors

ADDITIONAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Microsoft Outlook, some Publisher, and some Access. Familiar with

Apple Inc products. Other computer applications and systems: Adobe, SharePoint, ProCare and quick to learn in-house.

Office equipment operations: Facsimile, PBX telephone system, word processor, typewriter, 10-key, scanner, copier,

printer, label maker, shredder, and quick to learn other, office equipments.

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