Customer Service Manager

Glenn Newman, CSP, CPCT

*** ***** ****** ****

Bluff City, Tennessee 37618

423-***-**** . ******.*****@*****.***

PROFESSIONAL SUMMARY

HR Generalist ~ Recruiter ~ Benefits Administrator ~ Training & Development

Specialist

A self-motivated, results-oriented operations and human resources

professional with broad based experience in compensation and benefits,

recruiting, employee relations, employment law, new associate orientation,

compliance, project management, safety and training. Develops and

implements new programs and systems that streamline processes to maximize

efficiency. Excellent communication, customer service, and computer

skills. Proven understanding of organizational strategies to consistently

meet corporate objectives. Skilled in interpreting complex instructions

and presenting procedures in an easy to understand language, quickly

orienting new employees to deliver optimum performance.

CORE COMPETENCIES:

Benefits Administration Recruitment Contract

Negotiation Boolean Sourcing Employee Retention

Issue Resolution Employee Relations Staff Management

Compensation / Payrolling New Hire Orientation Strategic Planning

Safety / OSHA Principles FMLA/ADA/EEO Workers'

Compensation Budget Management Multi-State Employment Laws

COMPUTER SKILLS:

? HR Applications: Avionte, Temp-Serv, Bosa Nova, ADP, I9 Express,

NovaTime & Kronos Time Systems

? MS Office (Proficient in Word, Excel, PowerPoint, Publisher, and

Outlook)

PROFFESIONAL EXPERIENCE

AtWork Personnel & AtWork Medical Services - Bristol, TN

Staffing Agency

providing recruitment, payrolling, applicant screening, and placement

services for businesses.

Recruiter / On-Site Manager / Staffing Manager

2007 - Present

. Responsible for recruiting, sourcing, screening, interviewing,

background checks, training, and exit interviews.

. Ensure compliance (Worker's Compensation, Unemployment, Human

Resource, Legal and WOTC, etc.)

. Conducted weekly, monthly and yearly forecasting, annual budget,

office bills, P&L report, unemployment hearings and addressed worker's

comp issues.

. Maintains and audits all applicant records for I9, EEOC, and

Immigrations records.

. Conducted new employee orientation on safety, company rules, policies

and benefit administration.

. Identify, evaluate, and match qualified applicants to specific job

requirements.

. Developed job descriptions, and posts positions on internal websites,

job boards and social media sites.

. Provided employee counseling and appropriate disciplinary action to

correct performance problems.

Food City - Bristol, VA

Grocery Retailer with locations in Kentucky, Virginia, & Tennessee

Assistant Manager 2006 -

2006

. Assisted with all store operations

. Trained and worked with department managers

. Responsible for safe counts, cash verifications, and check cashing

. Responsible for assisting customers with their purchases and building

rapport

. Made replenishment orders and restocked merchandise

Whites Fresh Foods, Johnson City, TN

Local Grocery Retailer in Tri-Cities

Store Manager 2005 -

2006

. Responsible for staffing requirements, prepared and posted notices and

advertisements.

. Interviewed job applicants and advised managers and employees on

staffing policies and procedures.

. Placed replenishment stock orders, arranged merchandise displays, and

maintained minimal stockroom inventory

. Opened and closed store, verified safe counts, made weekly deposits to

bank, and picked up change orders

. Responsible for maintaining customer service and addressing complaints

Prime Choice Foods, Bristol, VA

Food Manufacturing - Organic Snacks

Quality Assurance Manager 2003 -

2004

. Developed, implemented and monitored quality control, food safety, and

sanitation of processing facilities to ensure compliance with USDA

regulations. Maintained company HACCP plan and verified and documented

HACCP processes.

. Supervised Q.A. staff and made sure they followed quality control

guidelines and policies.

. Monitored internal production procedures to ensure product integrity.

. Conducted food safety and quality related training for production and

quality employees.

Moores Snacks, Bristol, VA

Food Manufacturing - Snacks, Chips, etc.

Quality Supervisor - 2nd Shift

2002 - 2003

. Assisted in maintaining quality procedures in the manufacturing of

product.

. Worked with Q.A. Technicians to ensure product testing and

documentation accuracy

. Responsible for quality inspections and sanitation report.

. Involved in research and introduction of new product packaging cartons

EZPaintr, Johnson City, TN

Manufacture of Paint Applicators

Production Planner / Production Supervisor

1997 - 2002

. Coordinated production schedules and set shift goals, established

staff requirements

. Evaluated productivity levels of each shift, machine, and work

center

. Determined ability of company to meet monthly customer orders

without sacrificing product quality

. Predicted viability of potential orders in terms of production

costs and revenue received from orders

. Served as Safety Committee Chairman and facilitated project teams

. Implemented LEAN and Kaizen Manufacturing Principles

Douglas Dynamics, Johnson City, TN

Manufacturer of Snow Removal Equipment

Production/Inventory Planner 1992 -

1996

. Analyzed production specifications and plant capacity data.

. Planned the workflow for each department and operation according to

manufacturing sequences and lead times.

. Scheduled fabrication, assembly, installation, and other manufacturing

operations for production workers.

EDUCATION

Ashworth College, Norcross, GA 2013 -

2014

Undergraduate Certificate: Human Resource Management

Northeast State Community College, Blountville, TN

1984 - 1986

Major: Electrical Technology

Sullivan East High School, Bluff City, TN

1980 - 1983

Major: General Studies

PROFESSIONAL CERTIFICATIONS / TRAINING

MCG - Morgan Consulting Group 2013 -

Current

Morgan Mythology and Candidate Sourcing by Peter Leffkowitz

ASA - American Staffing Association

2007 - Current

Certified Staffing Professional (CSP) Certification

DATIA - Drug & Alcohol Testing Industry Association

2009 - Current

Certified Professional Collector Trainer (CPCT) CPID 32022

AHA - American Heart Association 2010 -

2014

Basic Life Support (BLS) (CPR/AED) Instructor

REFERENCES

Provided upon request

Contact this candidate