Customer Service Representative

Briana Hopgood

**** ******* *** • Cleveland, Oh • 44105

216-***-**** (Cell) • *************@*****.***

OBJECTIVE: To gain a dynamic and challenging role in the area of customer service and

administrative duties that will offer me the best opportunity for further development of my

skills.

SUMMARY OF QUALIFICATIONS

U.S. government security clearance

3 years experience in administrative work

Strong Clerical background with a solid history of training and delivering excellent

customer service along with genuine commitment to quality

Excellent verbal and written communication skills

Hard working and detail oriented, able to multi-task efficiently

EXPERIENCE

SKILLS/ PROFENCIES

• Excellent written and verbal communication skills

• Microsoft Office

Planning and Scheduling

Precise and Efficient/Attention to detail

Ability to type 35 wpm

DUTIES AND ACCOMPLISHMENTS

Make purchases for an Auxiliary Resale Outlet

Manage and maintain inventory of approximately 250 items

Handled over 10,000 dollars in funds for an Auxiliary Resale Outlet

Developed a highly efficient appointment tracker

Prepare Monthly Financial Statements

Created Microsoft Excel Spreadsheet used for inventory

Responsible for scheduling department meetings for all personnel

Responsible for filing, records management, typing, organizing supplies, taking inventory

and restocking.

Records management and data entry

EMPLOYMENT HISTORY

2012-2013 Customer Service Representative Avis Car Rental

2008-2011 Aviation Boatswains Mate Handler U.S. Navy

2007-2008 Customer Service Representative U haul

2003-2006 Cashier Arby’s

EDUCATION AND TRAINING

High School Diploma, James Ford Rhodes High School (2005)

Completed 4 Customer service courses

Attended The Cleveland Institute of Dental and Medica l Assistants

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