Project Manager Sales
Resume:
Helene D. Tishler
ITIL Certified
Highland Park, NJ 08904
*******@*****.***
Summary
Strong Technical Manager with successful track record of managing large
scale, high visibility projects on time and within budget. 15 + years
experience in IT solutions across diverse business models, including
extensive Vendor Management and Managed Services experience and 7+ years
Sales Force Automation expertise. Effective Technical Leadership with far
reaching experience in Resource Management including recruitment, matrix
management, mentoring and performance development. Proven strategic
planning and organizational skills including process design, development
and remapping.
Professional Experience
Pharmaceutical services company, Princeton, NJ 09/2008 - present
Manager, Mobility & Deskside Computing (9/2013 - present):
. Manage oversight for global delivery of vendor provided Deskside
support services, ensuring seamless delivery of contracted services.
. Manage development of windows 8 tablet image including documentation
and support processes
. Manage the deployment, engineering & support for iPhone solution for
over 1500 users
. Supported windows 7 project team on upgrade and deployment to Sales
team during 5 day onsite meeting
. Meet with Business Unit IT Leaders and their business partners to
understand and address customer satisfaction status and opportunities
. Maintain working knowledge of industry trends and supporting
technology.
. Responsible for adherence to global desktop process and procedures as
defined by SOPs, Work Instructions, and corporate policy
. Partner with internal and vendor support teams to deliver consistent
Deskside and mobility services to the end-user community, and
recommend and develop plans to improve services.
. Lead global delivery, operations, inventory, and expense management of
mobile devices.
Senior IT Project Manager (09/2011-09/2013):
. Manage major projects with overall accountability for project success
while also managing one or more project managers on numerous mid to
smaller projects.
. Implement and follow Project Management Office standard methodologies,
processes and tools, develop and maintains project documentation, work
plans and project deliverables. Guide others in the use of the
methodology and tools.
. Manage and motivate project teams, planning work assignments and
schedules and ensuring deliverables are completed on time and within
budget. Guide and monitor work performance.
. Sample recent projects completed -
o Core data center switch replacement - coordinated & planned the
replacement of 1 of the 2 core switches in the major Data
center. This impacted over 400 devices. This included
researching all devices, applications running, shut down & start
processes, application & device dependencies as well as all
application testing needed.
o Platform Expansion & Cloud Proof of Concept (POC) - platform
expansion project to increase storage & computing platform for
business unit using Cisco UCS systems and Isilon storage. In
addition, provided high end 64 bit workstations for user,
implementing early beta version of Windows 7 operating system.
Coordinated agreement with Cloud vendor and built base structure
and rules for proof of concept for Cloud computing.
o Wireless Deployment - Provided wireless access for users
throughout the entire office campus. Expanded the existing
network and added a secured guest access within selected areas
of the additional campus. Provided wireless access as well as
laptop client for standard use
o Informatics Lab- Coordinated the design, order, plans and build
out of isolated Enterprise Informatics Lab to support new
business unit. Provided multiple VMware servers with Linux &
Windows guests, storage, database, separate Active Directory
structure and VPN as well as a firewall back in to Production
network.
o Smartphone development - Managed, the selection & design of a
smartphone for corporate use including a Mobile Device
Management tool and secure e-mail container.
Service Delivery Manager (09/2008 - 09/2011):
Interface with the Project Management Organization to ensure projects
are delivered on time and within budget while meeting the client
needs. Provide effective communication to all levels of the business
for updates, enhancements and system outages. Meet with Business Unit
IT Leaders to develop and assess project requirements as well as
review SLA performance & issue resolution. Provide status on
projects/initiatives on regular basis. Develop and enhance IT
processes for both internal and outsourced functions, converting to
Standard Operating Procedures where applicable. Provide single point
of contact for all IT related issues for senior level Management &
executive staff.
Accomplishments
. Developed Technical requirements and SLA targets for IT outsourcing
initiative
. Managed laptop & BB refresh for 400 salespeople & executive staff
. Managed Infrastructure components of SalesForce.com implementation
. Completed 2 reductions in force projects handling all IT security
components with no information security breach.
Court Square Group, 9/2005 - 09/2008
Managing Director, Infrastructure Services:
. Develop processes and procedures for daily operations
. Develop and manage budget and staff for branch office
. Enhance customer relations and help grow business
. Manage level I and level II resources for supporting external Managed
Services clients achieving high satisfaction ratings.
. Develop and Maintain Service Level Agreements across client base
. Manage IT support company wide using ITIL framework
Senior Project/Program Manager (as well as interim PMO Director - 4 months)
. Develop proposals for prospective customers (including resource
estimations and project schedules)
. Build and manage detail project plans, budgets, documentation and
resources
. Develop Project Management Office standards and processes
. ITIL based service desk/change management application implementation -
Project Manager, from project requirements through application
implementation.
. SalesForce.Com application implementation - Project Manager for
deployment of application throughout company.
. Responsible for implementation of time reporting application.
. Sample projects include Storage migration, Application assessment and
migration, Informix platform testing and evaluation - covering
Pharmaceutical/BioTech, Financial and Information industries.
Schering Plough, Kenilworth, NJ, 8/2000 to 8/2005
Program Manager, Information Technology Project Office
Responsible for:
. Initial design and planning of newly formed Project Office as well as
strong input to the IT Governance process including the development of
the processes and procedures.
. Interface between IT application teams and Infrastructure organization
. Gathering business and technology requirements for new projects
. Program Manager for 2 business units for IT infrastructure
requirements
. Developed internal Service Level agreements with Business Units based
on requirements and business priorities
. Worked with Business customers to present projects to company wide IT
Governance Board including the development and maintenance of project
dashboard
. Matrix management of project resources averaging 8-10 people
. Managing and integrating all Infrastructure components of small, mid-
size and large scale projects
Manager, Desktop Engineering
Responsible for managed efforts including:
. Prepared and maintained project plans and budgets for all new development
projects.
. Develop Best Practices for application integration, system management and
software distributions.
. Development of all software distributions to remote Field Force and Home
Office users.
. Manage a peak staff of 20 (employees and consultants).
. Major Project Management including:
Schering Labs Field Force Laptop System Upgrade Project:
. Developed business requirements, budget ($8MM) and technical project
plan for Laptop Deployment project. Managed the project to come in
under budget, on time and with an expanded scope.
. Development of a standard laptop build including and automated build
process for laptops
. Development of a Systems Management/Software Distribution (Afaria)
Infrastructure.
. Managed the deployment of over 3500 laptops to the Schering Labs Field
Force with no more than 1 full day of disruption for the user.
Schering Home Office Upgrade Project:
. Development of :
o A standard laptop and desktop image for the Schering Labs Home
Office organization (3500 users).
o Requirements, resource plans, and budget for Home Office
Deployment.
o A Systems Management/Software Distribution (Radia)
Infrastructure
o An automated deployment process for laptop/desktops
. Deployment of Active Directory.
SmithKline Beecham, Philadelphia, PA, 8/1993 to 8/2000
Manager, Business Technology Development, 3/1996 to 8/2000.
Managed all technical infrastructure efforts, from requirements
definition through implementation, related to a total revitalization of the
Sales and Marketing field and headquarters based application portfolio.
The infrastructure was spread across four geographically dispersed main
processing sites supporting a sales force of 3000+ professional
consultants. Responsible for managed efforts including:
The development of the Wide Area Network across vendors, sites, and
platforms.
The development of the laptop system which included capabilities to support
sales force automation, sales reporting, information distribution and
office productivity tools.
The design and development of a scalable, manageable, redundant, reliable,
cost effective, easy to use communication solution.
1. Prepared and maintained project plans and budgets for all new
development projects.
2. Managed a peak staff of 25.
3. Prepared and maintained multi-million dollar budget for baseline
activities.
Manager, Production Support, 8/1993 to 3/1996.
SmithKline Beecham Clinical Labs - King of Prussia, PA - 7/1990 to 8/1993 -
Lead Systems Analyst - Network
Epson America, Inc., Bristol, PA - 1 year - Systems Engineer
Peirce-Phelps, Inc. Philadelphia, PA - 4 years - Assistant MIS Director
Education:
State University of New York at Albany - BS - cum laude
Major: Computer Science Minor: Business
4 years Varsity tennis, Team captain 1 year
Contact this candidate