Director of Sales
Resume:
DANO K. ANDERSON
*** **** **** ****, *********, New Hampshire 03841
************@*******.***
DIRECTOR OF SALES QUALITY MANAGER
QUALIFICATIONS PROFILE
Visionary and hands-on leader with solid commitment in driving operational efficiency and organizational profitability through the integration of strategic initiatives and processes
Exemplify solid expertise in developing and implementing tactical sales strategies to boost sales performance and expand client base. Utilize strong awareness in Lean and Kaizen methodologies to effectively manage production operations and procedures. Leverage in-depth leadership skills in leading and mentoring teams toward personal and organizational development. Possess a Secret Security Clearance credential.
Areas of Expertise:
Sales Operations Management ~ Strategic Business Relationship ~ Conflict Resolution and Decision-Making
Regulatory Compliance ~ Leadership, Training, and Team Building ~ Quality Assurance
Negotiation and Interpersonal Collaboration
PROFESSIONAL EXPERIENCE
Small World Wireless - Hampstead, NH
DIRECTOR OF SALES SEP 2012–PRESENT
Oversee the daily functions of a team composed of 3 area managers and 64 associates assigned across 16 wireless retail locations in Massachusetts, New Hampshire, and Maine. Plan and organize work assignments to ensure proper work delegation and in accordance with self-developed standards for customer relationship management. Closely monitor the inventory levels in alignment with company budgets. Determine staffing requirements: recruit, interview, and hire employees to optimize their operational efficiency. Provide expert oversight to the companies’ performance improvement process.
Career Highlights:
- Drove significant increase in sales volume, from $12M in 2012 to more than $15M in 2013.
- Established and managed a high-caliber Wireless Retail Sales Team the positioned the company as the top AT&T dealer in New England market.
- Developed and executed two strategic positions, which included small business development and corporate trainer that boosted organizational sales performance; thereby placing the company as the leader in Northeast Market in business activations.
- Created and implemented strategic promotional campaigns with manufacturers and vendors that propelled sales increase for accessories and devices.
- Championed in developing communication system of accountability through weekly, daily, and monthly sales and operations review process consisting of daily morning calls, Cornerstone meetings, gap, and funnel calls.
- Exhibited superior talents in improving audit readiness to 100% pass rate for a period of one year.
- Pioneered the creation and implementation of special performance incentive compensation plans designed to change long-term behavior and create sustainable sales results.
- Played a vital role in managing a payroll budget of more than $2M annually.
ARC Technologies, Inc. - Amesbury, MA
GOVERNMENT BUSINESS MANAGER JAN 2008–SEP 2012
Spearheaded effort in sourcing new business opportunities through proactive communication and negotiation with potential clients while establishing productive business relationships with key decision makers. Liaised between the company and corporate clients such as Raytheon, Northrop Grumman, Boeing, Pratt & Whitney/ UTC, BAE Systems, and General Atomics to maintain efficient communication and coordination.
Career Highlights:
- Prepared and presented strategic proposals that resulted to the acquisition of long-term, multimillion-dollar contract.
- Ensured the delivery of first-rate customer service and aligned program development with client needs; thereby generating significant increase in customer base and strengthening lead generation efforts.
QUALITY MANAGER / SAFETY MANAGER APR 2001–JAN 2008
Worked collaboratively with customer engineering personnel in developing material specifications and quality requirements. Served as company representative in interfacing with government field representatives and customer source inspectors. Facilitated and executed employee training programs in order to meet the requirements for ISO9001/2000 certification. Proactively coordinated with customers and suppliers regarding material requirements in compliance with Restriction of Hazardous Substances Directive and Waste Electrical and Electronic Equipment Directive (RoHS/WEEE).
Career Highlight:
- Expertly administered a quality management system (QMS) that resulted to the achievement of ISO 9001/2000 certification with zero findings or observations.
APW Enclosure Systems - Hudson, NH
QUALITY ENGINEER SEP 2000–APR 2001
Promptly addressed diverse issues relating to quality, design, and engineering, in collaboration with designated personnel and customer. Observed strict adherence to ISO regulations and policies by conducting internal audits and creating or modifying internal ISO procedures and work instructions.
Career Highlights:
- Took charge of supplier surveillance and product verification as well as facilitation of training course for E.S.D. sensitive areas.
- Focused on maintaining operational efficiency by developing comprehensive work instructions for manufacturing and assembly processes; participating in facility layout development; and implementing Lean and Kaizen methodologies.
EARLIER CAREER
IntegraTECH-Metals - Reading, MA
QUALITY CONTROL SUPERVISOR
L.D.M. Inc. - Rochester, NH
QUALITY CONTROL MANAGER
Porter Precision Products Inc. - Epping, NH
QUALITY CONTROL MANAGER
ABB-Combustion Engineering Nuclear Division - Newington, NH
QUALITY CONTROL INSPECTOR
Integrated Technical Engineering Support Co. - Woburn, MA
QUALITY CONTROL INSPECTOR
United States Air Force, Loring AFB - Limestone, ME
NONDESTRUCTIVE INSPECTION SPECIALIST
EDUCATION
Coursework in Architectural Engineering - Milwaukee School of Engineering, Milwaukee, WI
Coursework in Graphic Arts - University of Wisconsin-Stout, Menomonie, WI
PROFESSIONAL DEVELOPMENT
Sales Advantage Course Effective Communication and Human Relations Course - Dale Carnegie
Radiographic Film Interpretation Ultrasonic Testing Level II Certification - Hellier Associates, Inc.
Professional Military Education Certificate - United States Air Force Technical School
Ultrasonic Inspection of F-108 HPC Certificate - GE Aviation (Aircraft Engines)
Comprehensive Engine Management Certificate - SAIC Comsystems
Nondestructive Inspection Apprentice Certificate - United States Air Force Technical Training Center
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