Patricia A. McLaughlin

**** * **** ***, ***

Merrillville, IN 46410

acc92x@r.postjobfree.com

219-***-****

OVERVIEW

A hands-on customer service professional with over 16 years of experience

in supporting multiple teams, representing professional organizations, and

providing front line reception. Have deep knowledge of the need for a

professional presence and a commitment to positive interaction between the

receptionist and the firm's customers and clients. Looking for a position

in customer service or reception with a professional company

EXPERIENCE

TEMPERATURE EQUIPMENT CORP., Lansing IL

General Receptionist, 1/11 - 4/13

Duties include answering heavy call volumes on a multi-line switchboard,

greeting customers and vendors, setting and tracking appointments, and

providing administrative support to multiple departments and office

services. Assist accounting department with check processing, reconciling

and filing billing statements.

ABELSON-TAYLOR, Chicago IL

Receptionist/Departmental Support, 11/03 - 07/10

Managed switchboard duty shifts, routing in-coming calls by

function/department, preparation of conference rooms for client and agency

partner/vendor meetings, updated digital welcome boards, and assisting with

work overflow for multiple departments. Lengthy relationships with clients

and medical publishers led to being designated the primary "greeter" for

the organization. Assisted the Office Administrator with numerous

administrative tasks.

Media Coordinator, 6/99 - 11/03

Assisted media planner's with accounts, checked ad placement and color for

accuracy, maintained the comp list for 100 employees, organized and

maintained the media library, created, processed and distributed insertion

orders internally and externally, assisted in financial reconciliations.

Assistant for two Media Directors and helped prepare for client

presentations and organize publisher meetings. Worked directly with

PERQ/HCI AIM media scheduling system to create media schedules for various

brands.

General Receptionist, 5/98 - 6/99

Duties included answering a multi-line switchboard, training temporary

employees on in-house systems and assisting office services.

WISEWAY CORPORATE INC., Merrillville IN

HR Coordinator, 6/94 - 9/96

Assisted with administering the 401K program, new employee orientation, and

planned job fairs. Planned employee appreciation parties, company parties,

golf outings, and charity days including hospitality, invitations, and

event day activities. Typed and maintained confidential company documents.

Managed the Mystery Shopper Program involving scheduling 6 staff and

gathering data for reports which were provided to management.

EDUCATION

Business courses at Indiana University Northwest, Merrillville IN,

SKILLS

Microsoft Office (Excel and Word), Microsoft Windows, Microsoft Outlook

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