Customer Service Office
Resume:
Patricia A. McLaughlin
Merrillville, IN 46410
**********@***.***
OVERVIEW
A hands-on customer service professional with over 16 years of experience
in supporting multiple teams, representing professional organizations, and
providing front line reception. Have deep knowledge of the need for a
professional presence and a commitment to positive interaction between the
receptionist and the firm's customers and clients. Looking for a position
in customer service or reception with a professional company
EXPERIENCE
TEMPERATURE EQUIPMENT CORP., Lansing IL
General Receptionist, 1/11 - 4/13
Duties include answering heavy call volumes on a multi-line switchboard,
greeting customers and vendors, setting and tracking appointments, and
providing administrative support to multiple departments and office
services. Assist accounting department with check processing, reconciling
and filing billing statements.
ABELSON-TAYLOR, Chicago IL
Receptionist/Departmental Support, 11/03 - 07/10
Managed switchboard duty shifts, routing in-coming calls by
function/department, preparation of conference rooms for client and agency
partner/vendor meetings, updated digital welcome boards, and assisting with
work overflow for multiple departments. Lengthy relationships with clients
and medical publishers led to being designated the primary "greeter" for
the organization. Assisted the Office Administrator with numerous
administrative tasks.
Media Coordinator, 6/99 - 11/03
Assisted media planner's with accounts, checked ad placement and color for
accuracy, maintained the comp list for 100 employees, organized and
maintained the media library, created, processed and distributed insertion
orders internally and externally, assisted in financial reconciliations.
Assistant for two Media Directors and helped prepare for client
presentations and organize publisher meetings. Worked directly with
PERQ/HCI AIM media scheduling system to create media schedules for various
brands.
General Receptionist, 5/98 - 6/99
Duties included answering a multi-line switchboard, training temporary
employees on in-house systems and assisting office services.
WISEWAY CORPORATE INC., Merrillville IN
HR Coordinator, 6/94 - 9/96
Assisted with administering the 401K program, new employee orientation, and
planned job fairs. Planned employee appreciation parties, company parties,
golf outings, and charity days including hospitality, invitations, and
event day activities. Typed and maintained confidential company documents.
Managed the Mystery Shopper Program involving scheduling 6 staff and
gathering data for reports which were provided to management.
EDUCATION
Business courses at Indiana University Northwest, Merrillville IN,
SKILLS
Microsoft Office (Excel and Word), Microsoft Windows, Microsoft Outlook
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