Customer Service, Service Technician Maintenance

WALTER J. WALKER, III

**** ****** ***** " Severn, MD 21144 " 410-***-**** (H) " 443-***-**** (C)

" HYPERLINK "mailto:******@*****.***" ******@*****.***

PROFILE: SERVICE TECHNICIAN ~ SATELLITE, CABLE, CELL TOWER, & DAS

INSTALLER

Over 7 years of success in the field with an industry leader. Experienced

working at heights around electrical lines with an outstanding record

for safety, timeliness, and compliance.

Keen understanding of equipment and products. Utilized wide array of

equipment to complete work orders; demonstrated knowledge of all

satellite, cable, and wireless products for optimal account

management.

Technically inclined with great troubleshooting and problem solving skills.

Adept in fiber splicing, cabling cat 5 and cat 6, as well as RG 6 coaxial

cable; running and testing routing coax and telephone inside wiring.

Work well independently with a high degree of accountability. Able to

plan, prioritize, and complete daily work orders as specified.

Committed to customer satisfaction and retention. Ensure continuous

customer satisfaction and go above and beyond to retain customers while

promoting up sales and referral sales.

RELEVANT EXPERIENCE

VERIZON, INC., Hanover, MD (2/2005-12/2011)

Service/Splicer Technician

Contributed as key member on one of the company's first crews trained as a

Fiber Technician upon introduction of Fiber infrastructure in 2005. Played

a major role in advancing sales and servicing of new installations through

advertising materials and word-of-mouth. Served as first customer contact

before/after maintenance and installations of FIOS services and installs.

Completed multiple work orders for installation and maintenance of

Internet, Television, and Telephone services for residential and business

customers. Ran fiber optic drops from telephone pole to premise on aerial

installs. Tested strength of optic light beaming through drop and

identified best location for customer Optical Network Terminal (ONT), as

well as the power supply for ONT. Installed compression connector to RG6

coax, and rj45 to cat 5 or telephone wiring to properly connect components

such as ONT, set top boxes (stb), telephone, splitters, and routers, and

cable/telephone outlets as requested. Tested all coax outlets for signal

strength. Fed and ran cables as per individual orders, configured routers,

and customer computers, cell phones, peripheral devices, and game consoles.

Conducted troubleshooting and completed follow-up with any service or

technical issue for complete customer satisfaction.

Recognized with several bonuses and cash awards for sales, servicing, and

retention.

Attended frequent trainings to keep abreast of ever-changing technologies

and advances to Internet, Telephone, and Television Systems.

OTHER BUSINESS EXPERIENCE

FREIGHT HANDLERS, INC., Hanover, MD (6/2013-Present)

Unloader

Account for large, incoming shipments; verify product receipt against

paperwork, and stock items in warehouse. Maintain all products and

merchandise as per company specifications. Ensure highest regard to safety,

accuracy, and appearance standards.

KELLY SERVICES & MANPOWER TEMPING AGENCIES, Hanover, MD (1/2003-12/2005)

Unloader

Performed duties as assigned that included general labor, customer service,

and office/administrative duties. Completed successful assignments at Solo

Cup, TD Waterhouse, and American Home Mortgage.

EARLY ROLES as Cashier, Sam's Club and Supply Technician, Federal

Government.

EDUCATION

Certification of Study

TESST College of Technology, Beltsville, MD

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