Customer Service Administrative Assistant

ROSE ELIEN

*** ******* *******, ***. ** BROOKLYN, NEW YORK 11225 347-***-**** 718-***-**** **********@*****.***

Administrative Assistant

Customer Service Expert MS Office Adept Written/Verbal Communicator

Key Skills

Office Skills:

Executive & Administrative Support Filing Database & Records Management Customer Service Telephone & Front Desk Reception Reports & Spreadsheets Data Entry (65WPM)

Computer Skills:

Word Excel WordPerfect Access Outlook Adobe Acrobat EZAccess

Professional Experience

Zurich North America (New York, NY) Claims Assistant 4/11-1/14

* Claim Set up & Assignment for various departments.(Health Care, Directors & Office Claims, Workers Comp, Prof. Liability, Employment Practice Liability) Supporting Administrative Manager in Claim Assignments. Preparing required letters and data integrity in claims system

* Coverage backup For Health Care, Workers Comp, Litigation & Liability Claim set ups & Assignments. Reviews, prepares, creates letters & forms

* Supporting claim handlers on open claims & supporting the supervisor to ensure team is meeting performance standards and procedures

* Foster a teamwork attitude in the department to include maintaining good relationships with brokers & examiners. Assist claims department with any support work. Assist customers via phone and email & offering assistants when daily work has been completed.

* Reviewed & worked Daily & Monthly Potential Duplicate Reports. Opening, Closing & Cancelling Claims, Inputs and reviews notes/diaries in claims management system as instructed

* Managing claims, mail, & reports in the EzAccess work in-box & mail & research & solve discrepancies

Prospect Park Tennis Center (Brooklyn, NY) Receptionist/Administrative Assistant, 10/09 -4/11

* Excelled in ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

* Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Customer service, Scheduling of Court reservations, Handling financial and operational records and accelerated data input, of cash receipts.

East Coast Appraisal (Brooklyn, NY) Administrative Assistant 5/09-8/09

* Served as first point of contact for appraisers and staff calling or visiting the main administrative office. Efficiently operated switchboard and provided prompt, courteous and knowledgeable assistance.

* Updating of Appraisal website as well as updating appraisers with jobsite information. Working on Win-total system software. Shipping and tracking all UPS packages. General office duties i.e., filing, faxing, coping of all documentation.

Hennes & Mauritz (New York, NY) Sales Associate 6/04-5/09

* Handled cash register and cash receipts and credit returns

* Organized display of merchandise

* Updated clothing areas, mannequins and A-spots

* Customer Service

education

Katherine Gibbs School 9/07-3/09 A.O.S. Paralegal Studies

Lafayette High School 09/94-8/98 High School Diploma

References Furnished Upon Request

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