Manager Customer Service
Resume:
Michael Goetz
*** ********* ****, ***. *** 859-***-****
Covington, KY 41014 United States **************@*****.***
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OBJECTIVE
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To obtain a position where I can apply my abilities, education, and experience to the company's efforts to
improve profit while providing outstanding customer service.
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WORK EXPERIENCE
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Mar. 2011 – Sept. 2012 Ky Campus Compact Highland Hts., KY 41099
Administrative Assistant
-Track and record income and expenditures using Quick Books
-Order and maintain inventory and supplies.
-Prepare and edit correspondence, documents, presentations and reports.
-Organize and maintain electronic and paper based files and databases.
-Coordinate and organize meetings and events.
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Sept. 2008 - June 2009 Convergys Erlanger, KY
Customer Support Technical Rep
-Answered incoming calls from Customers who were experiencing problems with Internet, TV, and/or Email.
- Often led them through process of reconfiguring their software to make system work.
- Developed proficiency in use of correct scripting and empathy and advocacy when troubleshooting "Members"
issues
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Oct. 2004 - August 2007 DHL Express Erlanger, KY
Tracking and Tracing Specialist
- Performed Tracking and Tracing of Customer Shipments when receiving incoming calls from them.
- Used several different company software programs to answer Customer questions/solve their equipment
problems.
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July 2003 - Oct. 2004 Time-Out Lounge Louisville, KY
Owner/Manager
-Owner/Co-Owner of several businesses, including two Restaurant/Bar Operations in Louisville, KY.
- Supervised all staff.
- Performed all duties including tending bar, serving, using Cash Register, and preparing food when necessary.
-Handled end of night cash reconciliation and kept Books using Quick Books.
- Purchased all inventory, including food and alcohol.
- Dealt personally with customers, including handling any complaints.
Nov. 2002 - May 2003 LIDO SURF & SAND Sarasota, FL
Assistant Condominium Manager
-Assisted Manager in keeping books and solving resident problems.
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AAA
June 1996 - June 2001 Cahoots, Inc. Louisville, KY
Co-Owner/Co-Manager
Similar to Time-Out Lounge
November 1994 – June 1996 SNAPP, Inc. Louisville, KY
Buyer
-Procured computer software as subcontractor to Ford Motor Company.
Michael Goetz Resume Page 2
June 1993 – November 1994 Harshaw-Trane Co. Louisville, KY
Purchasing Coordinator
-Ensured technicians had equipment and parts they needed at job site for repair of commercial Heating and Air
Conditioning Systems.
-Started and headed Safety Program.
January 1985 – June 1993 GE Aviation Cincinnati, OH
Sr. Buyer/Contract Administrator
-Spent over five years in Overseas Purchasing responsible for fulfilling US Air Force Offset Obligation by being
in charge of purchase of critical, highly technical jet engine parts.
-Responsible for all Purchasing Functions:
- Selecting parts and Initiating Requests for Quotation;
- Negotiating basic price and contractual terms and Negotiating effects of Design Changes;
- Leading teams of experts to supplier facility to investigate and fix technical production problems;
- Monitoring Manufacturing Status;
- Leading Case Record Task Force Team to see if non-conforming parts could be accepted;
-Expediting delivery to make sure parts were delivered in accordance with Assembly Line Schedule.
January 1983 – December 1984 Cincinnati Gear Cincinnati, OH
Buyer
-Responsible for timely purchase of many different items, including castings, forgings, clutches, and various
hardware for Transmission Systems the company was manufacturing for the U.S. Navy.
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SKILLS
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Very proficient in using Quick Books to track purchases and budgets;
Very experienced in Microsoft Office Software (Excel, Word, Powerpoint, and Outlook).
Strong organizational skills and exceptional attention to detail and accuracy.
Ability to prioritize and anticipate needs.
Ability to deal with ambiguity and handle stressful and difficult situation with composure.
Ability to balance workload under short deadlines and changing priorities in a fast paced environment.
Internet proficiency and knowledge of web-based applications.
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EDUCATION
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September, 1967 - May, 1972 University of Kentucky Lexington, KY BA
English Literature
• 3.5 Grade Point Average
September, 1973 – May, 1975 University of Kentucky Lexington, KY MA
•1 English Literature
•2 3.75 Grade Point Average
January, 1987 – December, 1992 Xavier University Cincinnati, OH MBA
•1 Business Administration
•2 3.80 Grade Point Average
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Note: I have not worked for 1 years due to a back problem. I was in the hospital
twice and it is now under control.
Contact this candidate