Customer Service Front Desk
Resume:
JOSEPH ERIC SMITH
*****************@*****.***
PROFESSIONAL SUMMARY
Hotel Front Desk/Guest Services and Deputy Fire Safety Director: Licensed
Fire Safety Director (F58 certificate of fitness). Six years total office
admin experience (over two years as hotel front desk agent). Heavy
customer service, heavy multitasking, multi-line phones. Marketing
Experience. Mediator/liaison with program managers when required. Superior
written and verbal communication skills. Superior customer service skills.
Distinguished administrative service.
Tech Background: Ongoing experience in use and repair of computer systems
(hardware + software). Strong troubleshooting skills (situational, hardware
and software). Software Knowledge: MS Office Suite (Word, Excel, Outlook,
PowerPoint and open source alternatives), various Internet browsers.
Operating Systems Knowledge: OSX, Windows XP, 7, and 8, Debian based Linux
distributions and other proprietary systems (AS400).
EDUCATION
Bachelor's Degree in Television and Film Studies (St. John's University,
Queens, New York)
Graduated with a GPA of 3.51 out of 4.0 and Dean's List recognition
EXPERIENCE
Ping Family Residence (09/2013- Present)
Deputy FSD/Front Desk
Performing all duties of Fire Safety Director in the absence of the FSD
including:
Checking/operating fire panel, signing/maintaining Fire Alarm Logbook,
communicating with central station and FD Incident Commander, conducting
fire drills, making building announcements, identifying potential life
safety system issues to FSD/General Manager
Daily Inspections of Life Safety Systems/Building as well as maintaining
records
Conducting Client Intake and responding to client issues
Coordinating with building staff to respond to client and building issues
The YMCA of Greater New York, Flushing Branch (05/2011 - 9/2013) Front
Desk, Deputy FSD
Hotel Services, Customer Service, and Administrative Experience
Performing all duties of Fire Safety Director in the absence of the FSD
including: (same as above)
Responding to member and guest needs while multitasking in a high traffic
area
Managing and maintaining guest room bookings and records (paper and
electronic)
Controlling the flow of traffic into the building
FUSIA Communications, Inc. (www.fusia.net) (09/2007 - 9/2011)
Communications Adviser
Administrative and Customer Service Experience
Event support (guest check-in, greeting, answering guests' questions,
setting up event area)
Coordinating with clients (example: Asian SMBs), customers, vendors and
students
Preparing international shipments, placing orders
Managing contact database (Excel and Outlook), and filing receipts
(reimbursement)
Communications Adviser (Co-writer for all English-language materials)
Advising non-native English writers in grammar, usage, and tone and manner
Working alongside company president to develop all English copy for company
website
Co-writing government proposals (regulations research, and checking for
compliance)
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