Sales Quality Assurance

SEVELIA L. FRANKLIN

**** *. **** ******

Tampa, FL 33609

Home: 813-***-**** / Cell: 813-***-****

Email: *********@*****.***

OBJECTIVE:

To obtain a stable full-time position in an environment that will allow me to use my strong legal and

financial skills and knowledge.

WORK HISTORY:

Jennis & Bowen, P.L. – Position: Legal Assistant (9/2013 – Present)

• Preparation of various legal pleadings for bankruptcy

• Schedule depositions and manage the daily calendar for the firm

• Responsible for daily process of ECF and Eservice mail

• Organization of all Court binders, legal research binders, deposition and discovery binders.

Wells Fargo Bank, N.A. – Position: Loan Processor IV, Mortgage Servicing (2/2013 -

10/29/2013)

• Manage an assign pipeline of various loans from a variety of origination sources.

• Report all levels of suspicious and fraudulent activities (SAR).

• Responsible for high volume incoming and outgoing telephone calls for the Mortgage

Refinance Center

• Review all financial and employment information provided by the customer, third party

vendors and sales partners for refinance approval.

• Collect and review government issued identification and clearance documents to comply with

CIP and AML.

• Perform and communicate loan to the internal Communication of risk review decision to

customer and/or sales partners as well as process request for documentation to satisfy outstanding

loan application conditions.

Bank of America, N.A./Aerotek – Position: Quality Analyst III (5/2012 - 1/2013)

• Review loss mitigation efforts, litigated and delinquent accounts to ensure compliance of all

state and federal regulatory guidelines.

• Review files selected by the Audit Committee for potential harm to customer and bank

• Review and draft proposal for resolutions to resolve SIEBEL/RUST Complaints

• Report all findings via reporting systems to Promontory and OCC

• Report suspicious account activity (SAR) to SAR Committee.

Gibbons, Neuman, Bello, Segall, Allen & Halloran, P.A. – Position: Foreclosure Legal Assistant

(2/2010 – 8/2012)

• Review delinquent accounts referred for foreclosure.

• Order and review title report, draft and file lawsuit in various counties within the State of

Florida.

• Review all incoming Administrative Orders for the State of Florida to ensure that the firm is in

compliance.

• Prepare foreclosure workout document/settlements

• Prepare, coordinate, review and e-file all mediation pleadings.

• Maintain vendor reporting, billing and firm report card

Kass Shuler, P.A. - Position: Bankruptcy Supervisor (1/2008 – 2/2010)

• Supervised and trained a team of 10 to 15 employees.

• Administered monthly 1 on1 coaching sessions and prepared employee monthly and annual

reviews.

• Process monthly trustee payments, prepare and review monthly billing.

• Monitor master Bankruptcy calendar.

• Handle litigated Chapter 13, all Chapter 11 and Adversarial Bankruptcy cases.

• Review and process daily bankruptcy electronic (ECF) and street mail daily

• Provide on-going training to throughout the firm in the area of Bankruptcy

• Participate in hiring and development of new employees.

• Maintain vendor reporting, billing and firm report card for the Bankruptcy Dept.

• Create robust reports for senior management.

Jamie K. Proctor, P.A. - Position: Sr. Paralegal (1/2000 – 11/2008)

• Process Debtor Chapter 7 and 13 bankruptcies.

• Review and process daily bankruptcy electronic (ECF) and street mail

• Draft bankruptcy Petitions, various pleadings, orders and Affidavits

• Coordinated bankruptcy workout with Debtor and Trustee for Confirmation, reinstatements and

early payoffs

• Train incoming employees

Bush Ross, P.A. – Position: Legal Assistant Foreclosure (12/2006 – 2/2008)

• Managed 25 to 30 Condominium Associations and Homeowners Associations portfolios

• Prepare and record Declarations, monitor senior liens

• Drafting 30, 60, 90 and 120 day demand letters and violation letters

• Coordinate payment arrangements for delinquent accounts

• Monitor bankruptcy filings, draft and record Claim of Liens and foreclosure action.

• Create various reports for tracking payments, liens, default and proof of claims.

• Provide the client with monthly status reports.

HSBC Mortgage Services, Inc. - Position: Cash Bankruptcy Paralegal/Unit Manager (4/2003 –

12/2006)

• Manage a team of nine (14) associates with cash application and bankruptcy reconciliation

• Monitor the application of any and all funds received via ACH, lockbox, wires, and live checks

on all bankruptcy accounts

• Administered performance, disciplinary actions appropriately and providing feedback to

associates in a timely manner

• Participate in hiring and development of new employees.

• Interfaced with prior lenders to collect missing/misapplied payment(s) received during the

interim period.

• Reviewed daily reports to ensure SLA’s (Service Level Agreements) were met.

• Work with Customer Care and Executive Complaints Team on escalations to ensure a timely

resolution and compliance of federal bankruptcy guidelines.

• Work with Quality Assurance Team to ensure processes where performed effectively and

efficiently.

• Handled all escalated issues with third party vendors through the U.S.A.

• Served as (SME) on the Bankruptcy Task Force Team.

• Provided training to ensure compliance with all court orders, company policies and

governmental regulations.

Echevarria & Associates, P.A. - Position: Judgment & Sales Paralegal/Sr. Lead (1998 to 2003)

• Maintained portfolios (client A through E), with regards to foreclosure sales through eviction

process

• Review, prepare bidding instructions and coordinated sale and eviction attendance for the

State of Florida.

• Reviewing reports and enhanced better tracking system for the department

• Draft special pleadings for the Judgment and Sales Department to meet state requirements.

• Assist the manager with interviewing job candidates and job coaching.

• Prepare Final Summary Judgments, sales, objections, notices, motions, orders and affidavits for

litigated cases.

• Train incoming employees and provided ongoing training for the department.

• Responsible for problem solving and damage control within the Final Judgment and Sales

Department, resolve scrivener’s errors, eminent domain issues, handle quiet title actions, and legal

discrepancies.

COMPUTER SKILLS:

OUTLOOK, MORTGAGE SERVE, ATIDS, FI-SERV, ACCESS, EXCEL XP, LOTUS 123, SPREADSHEETS, MS

WORD XP, TIMEMATTERS, DATABASE 4.0, POWER POINT, Bestcase, COBOL III, WordPerfect 5.0, GROUP

WISE, PACER, AACER, PERFECT PRACTICE, VENDORSCAPE, CLARIFIRE, LPS/NewTrak, Designated Counsel,

LENSTAR, SAFARI, I-CLEAR, AS400, RUST, SIEBEL, URBAN, HOME RETENTION SERVICES, EQUATOR, MERS,

CASETRACKER, CORE, WORLDOX GX3, ORION, ADOBE ACROBAT X Pro, Landsafe, Iportal, Nuance

Paperport, Client Profiles

EDUCATION:

Tampa College (1989-1991) – (20 credits to complete A.S. Degree)

Hillsborough Community College - (1986 - 1988) Nursing Program all health related sciences/general

course work.

Tampa Bay Vocational Technical High School (1983 - 1986)

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