Customer Service Sales

Katherine Bowland ** W Coshocton Street, Apt. D Johnstown, Ohio 43031

740-***-**** ***********@*****.***

Loyal and honest individual with proven customer service and computer skills seeking clerical or

general office employment. Exhibits outstanding attention to detail, organization and problem

solving skills while initiating and maintaining positive relationships with team members and clients.

Demonstrates effective communication and interpersonal skills along with the ability to learn

quickly and function efficiently in diverse environments.

Customized Training and Education

Office Technology & Computer Skills Training/Customer Service-2014

Goodwill Industries, Columbus, OH

Honors and Awards

Perfect Attendance Awards

Employee of the Month New Pros Data, Inc.

Highest Recovery rate of defaulted payments

Community Service

Licking County Department of Human Services – Volunteer Clerical Support Worker 1995-1999

Highlight of Qualifications

Administrative/Customer Support

• Able to create, edit and format documents including letters, memos, faxes, envelopes, spreadsheets and

presentations

• Greeted customers, took orders, delivered products, handled cash payments and recorded sales

• Developed and researched ideas to increase efficiency and business sales.

• Responded to customer inquiries by phone or in-person and handled customer complaints in efficient

manner

• Planned company events including coordinating budget, location, purchasing prizes and event set-up.

• Completed mailings and ensured newsletters were printed and mailed in a timely manner.

• Performed many administrative responsibilities such as opening and closing business, completing

inventory, verifying invoices, preparing financial reports and handling cash drawer

• Responsible for accounts receivable and balancing high dollar accounts

• MS Office including Word, Excel and PowerPoint

• Provides excellent customer service, increased sales, completed inventory, operated cash register and

entrusted to close out registers as well as maintain accurate financial records.

• Completed office support including answering telephones, filing and closing out charts according to the

standards set by the State of Ohio

• Experience operating multi-line telephone, faxing and copying

Employment History

Merchandise Processor, Abercrombie & Fitch, New Albany, OH 2007 to 2012

Department Manager-Menswear, Telephone Operator, Wal-Mart, Columbus, OH 2004 to

2007

Receptionist, Correct Custom Drywall, Columbus, Ohio 2003 to 2004

Receptionist, Sears Hearing Center, Dublin, Ohio 2002 to 2003

Collections Supervisor /Receptionist, NewPros Data, Inc. Powell, Ohio 1999 to 2002

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