Customer Service High School

Wooldy Toussaint

***-*** ******* *******

Ottawa, Ontario, K1N 1A9

P: 613-***-****

E: ***************@*****.***

Seeking part time/ full time employment

SUMMARY OF QUALIFICATIONS:

. Six years experience in customer service

. Passionate about working with youth in recreational programming

. Trilingual: English, French and Creole

. Strong communication and problem solving skills

. Available to work evenings and weekends

. CPR/Heart Server Certified (Heart and Stroke Foundation, 2011)

PROFESSIONAL EXPERIENCE:

Youth Leader

Gloucester Recreation Centre, Ottawa 2012-

2013

. Taught various athletic skills to children aged 5-13 years old

. Organized fundraising and sponsorship events within the community

. Created and executed lesson plans and tournaments for participants

. Communicated information to children and their parents

Call Centre Agent

Protection Alarm Services, Ottawa

2009-2011

. Assessed customer needs and gathered information to understand

membership requirements

. Responded to customer requests and complaints

. Processed customer calls and emails and provided prompt and accurate

service

. Provided product and service pricing explanations

. Diagnosed possible problems and proposed solutions with detailed

actions

.

Customer Service and Event Planning

Boscoville Entertainment, Montreal

2007-2009

. Organized special events including: galas, birthdays, small concerts

and contests

. Answered telephones and provided information to clients about all

services offered

. Organized appointments and set up meetings with clients to better

understand and meet their needs

. Processed client information and developed initial project plan

. Prepared and monitored projects

EDUCATION:

High School Diploma

2013

Omer Deslauriers High School, Ottawa

ACHIEVEMENTS:

. President of Student Council, 2012

. Honour Roll, 2012

. Community Service Volunteer Award, 2011

. Proficiency Awards for Math and History, 2011

. Best Team Spirit Award, 2010

. Most Improved Player- Basketball, 2007

. All Star Player Award- OFSAA Basketball, 2007

References available upon request

Contact this candidate