Customer Service Representative

J ENNIFER CRUNK

*** ** **** **** ********, TX ***86 ********.*.*****@*****.*** 219-***-****

OBJECTIVE Obtain a position within the health industry to leverage my customer service and clinical

experience; establish myself within an organization looking for passion and growth.

SKILLS & CPR Certified, Proficient in Spanish, Experience in Cardiac/Telemetry Care, Proficient in

ABILITIES Microsoft Office Suite

EXPERIENCE CLINICAL ASSOCIATE INGALLS MEMORIAL HOSPITAL HARVEY, IL

JUNE 2013 TO PRESENT

• Basic patient care on the Cardiac/Telemetry Unit

• Prioritize and evaluate patient vital signs and glucose levels in compliance with unit

protocols, Report and chart abnormal values in a timely manner

• Uphold and promote patient safety guidelines

• Selected as one of 6 Clinical Associates to train and evaluate patient safety guidelines for

all level employees on the Cardiac/Telemetry Unit

JUNIOR CLINIC ADMINISTRATOR MASSAGE ENVY KNOXVILLE, TN

AUGUST 2009 TO OCTOBER 2010

• Provided excellent service to members/ guests by answering

phone calls, setting appointments, greeting members/ guests upon

arrival and selling memberships.

• Assisted in maintaining professional front desk and reception

area.

• Assisted in administrative tasks including filing, member folder

maintenance, and data entry of client records and surveys.

• Assisted in maintaining cleanliness of therapy rooms, common

areas and store room.

• Completed key process steps for opening and closing of clinic.

CUSTOMER SERVICE REPRESENTATIVE U.S. CELLULAR KNOXVILLE, TN

DECEMBER 2007 TO MARCH 2009

• Maintained and championed positive working environment through enthusiasm for core

responsibilities and pride in team results

• Utilized effective decision making to achieve resolution of customer issues

• Encouraged and successfully contributed to customer retention through quick and

seamless resolution to inquiries

• Demonstrate strong communication skills in the ability to listen and create deep

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connections with our customers.

• Retrieve and document customer information while listening intently to customers

concerns by employing ability to multitask.

• Contribute daily to the company mission and objectives

EDUCATION INDIANA UNIVERSITY NORTHWEST, GARY, IN

BACHELOR OF SCIENCE- NURSING IN PROGRESS

Student Nurses’ Association- Member

Expected Graduation May 2015

LEADERSHIP National Society of Leadership and Success- Member

Patient Safety Council- Cardiac/Telemetry Unit Ingalls Memorial Hospital

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