ASTRA N. HYNDMAN

th

**** ** *** *** ******* FL, 33351 954-***-**** acc8vv@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-oriented professional with 360-degree view of the customer, in the context of the software

product development and implementation processes. Ability to direct and execute multiple projects at

once, for both federal and non-federal businesses. Qualifications include business analysis, requirements

gathering, defining business process descriptions, use cases/scenarios (i.e. “user stories”), and task and

workflow analysis. Critically evaluate information gathered from different sources such as business

experts, IT and executive management in order to reconcile competing requirements, and identify the true

business need(s). Cross-functional team leader, encompassing sharp communication skills for successful

collaboration with both internal and external project teams.

CORE SKILLS AND STRENGTHS

• •

Systems and Requirements Analysis Process definition and continuing improvement

•

(including Fit-Gap analysis) Managing projects within scope and costs with

• Problem Solving and Critical Thinking 95%+ efficiency

• •

Management-level Decision Making Defining project risks, and adapting to change

TOOLS

• •

Microsoft Project GoToMeeting

• •

Microsoft Office Suite (Word, Excel, etc) Testing Anywhere

• •

Microsoft PowerPoint Surado (CRM)

• •

Microsoft Outlook Balsamiq

• •

Microsoft Visio Adobe Acrobat

• •

SQL Server / SQL Express Trello

• Delphi Report Writer

PROFESSIONAL EXPERIENCE

HOUSING AND DEVELOPMENT Software – WESTON, FL

AUG 2004 – PRESENT

PROJECT IMPLEMENTATION MANAGER

Conduct both onsite and offsite demonstrations of various HDS software applications, including

preparing demo databases with client-specific information, defining the meeting purpose, managing

presentation content, and more, within set time and other agency-defined constraints

Lead various sessions at Housing and Development Software’s Annual User Conference, including

working groups, hands-on product trainings, and presentation of new software products; Also organize

and conduct user-driven focus group sessions throughout the calendar year

Manage several implementation projects simultaneously, keeping track of project milestones and project

risks; clients include Federal Housing Agencies and housing industry consultants across the U.S.

Analyze data in preparation for data conversions, and/or report creation; Act as a liaison between the

client Project Manager, and internal development and quality assurance teams to provide “clean” data,

making sure required information is submitted, in the correct format, and within set timelines to ensure a

successful conversion 100% of the time

Create software training and implementation agendas, project timelines, risk analysis documentation,

and final requirements documentation for all assigned projects

Projects:

Minnesota Housing Finance Agency;

1.

Role: Project Lead, Business Analyst, Quality Control Lead (tester) and Application Trainer.

2.

Implemented multiple applications, performed analysis for several application

1.

modifications to assist the application process for low income housing funding, and

trained end users.

Louisiana Housing Corporation;

3.

Role: Project Lead, Business Analyst, Quality Control Lead (tester) and Application Trainer.

4.

Implemented multiple applications for several business lines. Assisted in data conversion

1.

from Access Database to SQL Database, performed analysis to identify business process

and trained end users.

Louisiana Office Community and Development;

5.

Role: Project Support, Business Analyst, Quality Control Lead (tester) and Application

6.

Trainer.

Conducted Demonstrations which assisted in company acquiring contract.

1.

Assisted in analysis to develop application for disaster program. Lead training for 20+

2.

users on site. Team lead on testing.

Portland Housing Bureau;

7.

Role: Project Support, Quality Control Lead (tester) and Application Trainer.

8.

Conducted Demonstrations which assisted in acquiring contract.

1.

Conducted training with 10+ users on several applications. Assisted with testing on client

2.

specific modifications.

South Carolina Housing;

9.

Role: Project Lead, Business Analyst, Application Trainer.

10.

Conducted analysis for data conversion from Access to SQL (performed mapping).

1.

Trained 10+ end users on applications.

Page 2

Product Specialist

Work with a team of programmers, quality control experts, and customers to define requirements and

functionality specifications for financial applications (both for end users and internal users);

Work within an Agile development process, demonstrating the flexibility to work both as a member of

the execution team, and in a supporting role, as required;

Work with both internal and external clients to develop users stories to develop several applications;

Work as lead with team to develop phases of development;

Project Specialist Lead in development for the following applications

Tax Credit Allocation (tool which allows agency’s to track funds)

1.

Underwriting Module

2.

Loan Servicing Amortization Schedules

3.

Data Report Analysis Module (Multifamily Application)

4.

Single Family Tenant Compliance

5.

Property Inspections Module

6.

Quality Control Specialist

Responsible for the conception phase to the deployment phase of the Conversion tool created using the

Testing Anywhere Automation Framework.

Gathered tool specifications and prepared the analysis documents.

Prepared the implementation plan for tool development.

Prepared the test case using the automation framework for the data transfer from an XML /CSV files to

the live system.

Conducted training sessions for the newly developed tool to help the members of the team to cut the

time in manual data transfer. Performed successful data transfers for most of our new customers.

Reviewed and validated Test Cases prior to test execution.

BEACHSIDE PLUMBING – Pompano Beach, FL

Jul 2002 – Aug 2004

Office Manager

• Acted as a liaison between customers and field personnel covering Southern Florida, for

both residential and commercial clients

Page 3

• Migrated company away from manual data collection methods to simplified spreadsheets,

and then to QuickBooks

• Managed payroll for over 10 employees.

EDUCATION

BROWARD COMMUNITY COLLEGE

Online, Completed March 2014

Major: PMP Prep Class 2

BROWARD COMMUNITY COLLEGE

Online, Completed September 2013

Major: PMP Prep Class 1

AMERICAN INTERCONTINENTAL UNIVERSITY

BACHELORS OF SCIENCE, Graduated 2004

Major: Information Technology

Graduated with Honors

Florida Metropolitan University

Bachelors of COMPUTER Science, TRANSFERRED 2004

Major: Computer Science

REFERENCES

Available upon request

Page 4

Contact this candidate