Customer Service Representative, Data Entry
Resume:
Courtney Thompson
** ******** ***** *****, *.A. 30141
**********@*****.***
To Whom It May Concern:
Today's society is totally customer service oriented society. To enhance the future business
growth in such society one should need to provide friendly, timely and proactive services. When
you employ a professional, customer loyalty is always impacted to represent you while assisting
your valued customers.
From my working experience in the service industry I learnt how to meet and go beyond every
customer's expectations with service that sells. Also I have handled and helped each type of
customer in each type of setting. I understand that obtaining and maintaining loyal repeat
business and spreading the business through these loyal customers is very important for each
company.
I am a well built trainer who acquires ongoing success with my teams by maintaining teams' self-
confidence, building morale and training them to build the sale by enhancing their people skills.
I look forward to hearing from you soon and it would be a great pleasure of mine to meet you
personally.
Below is my resume!
Sincerely,
Courtney Thompson
Courtney Thompson
94 Wisteria Court
Hiram, G.A. 30141
**********@*****.***
Career Overview:
Customer Service Representative - Client Relations - Data Entry
Dedicated customer service representative with motivation to maintain customer satisfaction and
contribute to company success.
Core Strengths:
*Conflict resolution *MS Windows proficient
*Courteous demeanor *Energetic work attitude
*Strong client relations *Telephone inquiries
*Computer Proficiency
*Strong organizational skills
*Creative problem solver
*Excellent communication skills
*Fast learner
*Credit card processing
Accomplishments:
Customer Service
Consistently received positive feedback from guests and created repeat business by developing
long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest
Customer Relations:
Earned highest marks for customer satisfaction, company-wide.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer
satisfaction.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure
resolution of product/service complaints and ensure customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase
follow-up calls.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Market Research
Performed an average of 80 follow-up phone calls per day to discover customer needs and
desires regarding product development, use, and assistance.
Work Experience:
Floor Lead
Aug 2010-Dec 2012:
Burks Taylor and Associates LLC: Phone Pro/ Appointment Setter
Implemented new processes and systems for improving customer service satisfaction. Provided
customer service for an average of 60 calls per day, answering customer inquiries, solving
problems, and providing new product information. Earned management trust by serving as key
holder, responsibly opening and closing store. Greeted customers entering the store to ascertain
what each customer wanted or needed. Answered questions regarding store and products, while
maintaining knowledge of current sales and store promotions. Excelled in exceeding daily credit
card application goals. Worked as a team member performing cashier duties, product assistance
and cleaning while providing excellent customer service. Directed calls to appropriate
individuals and departments. Built long-term customer relationships and advised customers on
purchases and promotions. Scored in top 10% of employees in successful resolution of
issuesAssisted customers in person and via telephone. Trained new employees by providing
knowledge of specific store tasks and policies.
Career Overview:
Dynamic Assistant Teacher with demonstrated capabilities in Early Childhood Education.
Committed to teaching and helping children learn and grow.
Core Strengths:
*Managing classroom for diverse populations *Excellent classroom management
*Teaching, tutoring and counseling *Experience working special needs students
*Experience with instructional design *Effectively work with parents
*Creative learning strategies *Teaching/tutoring
*Proofreading/editing *Interactive teaching/learning
*Innovative lesson planning *Classroom management
*Computer proficient *Effective listening
*Creative lesson plan development *CPR/First-aid certified
*Positive reinforcement
Achievements:
Curriculum Design:
Designed, developed and implemented daily lessons for 90 students.
Lesson Planning:
Introduced new learning methods to ensure total comprehension for all students.
Developed new learning center for reading assistance.Interactive Learning
Introduced and encouraged debate-style classroom setting to increase student active participation
and critical thinking.
Parent Communication
Regularly met with parents to discuss student issues and course weakness areas.
Creative Lesson Planning
Motivated students to engage with course materials for History of WWII course by organizing a
war veteran to come to class to speak about his personal experience.
Targeted Development
Met with parents and guardians to discuss children's progress and to determine priorities and
resource needs.
Experience:
Teacher
West GA Children’s Academy
Hiram, GA
During the 4 yrs I went from a floater, to 4yr Asst. Teacher to 2yr Lead Teacher.
Combined discipline plan with effective measures and various lesson plans to increase
concentration, participation, and progress student accountability. Earned positive verbal/written
feedback from parents regarding classroom instruction and student learning success. Met with
parents to resolve conflicting educational priorities and issues. Designed lesson plans focused on
age and level-appropriate material. Routinely met with students' parents regarding in-class issues
and learning interruptions to discuss solutions. Established and enforced rules for behavior and
procedures for maintaining order among a class of 18 or more students at a time.
Education :
Paulding County High School 2006
Chattahochee Tech : On going!
References:
Brittany Cox 678-***-**** 6yrs
Robert Jansen 770-***-**** 10yrs
Holly Helton 404-***-**** 5yrs
Kayla Millwood 678-***-**** 6yrs
Vanessa Gardner 678-***-**** 6yr
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