Customer Service Manager

Location:

Posted:

March 21, 2014

Shea K. Ivey

**** *. ***** **** ****. #A, San Diego, Ca 92107

619-***-**** **********@*****.***

Education:

Associate of Occupational Studies in Medical Specialties, California College San Diego

Graduation Expectation 10/2014

Dean’s List with 3.76 GPA

Qualifications:

• Front and back office educated

• Experienced in customer service, data entry, and information retrieval

• Skilled in multi-line telephone with excellent communication

• Excellent in multi-tasking

• Skilled in MS Office, Medisoft, and computer scheduling

• Efficient in nurse assisting theory and practice

• Experienced in sterile technique as aseptic procedures and medical procedures

• Knowledgeable in medical terminology and health education

Experience:

Hairstylist Great Clips 10/2012-current

• Responsible for great customer service

• Answering the telephone with clear communication

• Entering client information into the computer

• Opening and closing the front and back office

Assistant Manager Sport Clips 10/2008-9/2012

• Responsible for great customer service

• Answering the telephone with clear communication

• Entering client information into the computer

• Opening and closing the front and back office

• Payroll, bookkeeping, and scheduling

• Multitasking and motivating

• Conflict resolution and problem solving