Customer Service Data Entry

JOANN SOTO

***** ******* ** .******** *******, CA 91745 626-***-**** *********@*****.***

Career Objective

Seeking a challenging position at a growth-oriented company, that will allow me to both utilize my

skills and acquire new abilities.

Qualifications

* Highly motivated, team-oriented, professional with experience in customer service and administrative

assistant.

* Able to quickly adapt to numerous situations, problem solver and excellent customer relations.

* Proficient in all phases of organizing and coordinating projects and meeting deadlines.

Employment History

*Wine Country Gift Baskets – Fullerton, CA 92835

Employed from 10/23/13 - 12/27/13 (Seasonal Position)

Customer Service: Provide excellent customer service in a high call volume center, by answering

customer inquiries for billing and order calls. Place service orders, process customer payments for

merchandise purchased. Also clerical tasks include heavy data entry and keyboarding.

*El Monte RV - Santa Fe Springs, CA 90670

Employed from April 27, 2013 – October 03, 2013

Reservation Agent: Provide excellent customer service. Placing reservation orders, give quotes for RV

rental inquiries in a call center. Heavy data entry and process credit card payments for rentals. Clerical

tasks including typing, keyboarding, filing and filling out forms.

*Wine Country Gift Baskets - Fullerton, CA 92835

Employed from - 11/14/112-12/28/12 (Seasonal Position)

Customer Service: Provide excellent customer service in a high call volume center by resolving

customer inquiries for billing and order calls. Place service orders, process customer payments for

merchandise purchased. Also clerical tasks include heavy data entry, keyboarding.

*AT&T - Anaheim, CA 92805

Employed from August 1983 - April 2010

Business Service Representative: Provide excellent customer service in a high call volume center by

resolving customer inquiries for billing and order calls. Manage multiple tasks, and prioritizing to meet

customer and company needs. Decision making by fact finding, researching, analyzing all data and

customer confidential information, heavy data entry. Placing orders, sales and making payment

arrangements using keyboards and dual visual display terminals. Assist with training and running a

large call center. Clerical tasks including typing, keyboarding, filing and filling out forms. Excellent

interpersonal skills, patient, listening, communicating, critical thinking, problem solving, multitasking

leadership, managerial skills, positive attitude and a team worker.

Education

*Rio Hondo College February 2012 - May 2012

Computer unlimited

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