Customer Service Administrative Assistant

Tina Malunney

Admin Assistant, Transportation, Banking, Healthcare

West Mifflin, PA

*********@*****.*** - 412-***-****

To obtain a fulfilling career position while utilizing my skills, knowledge and work experience to the benefit of

both the company and my career.

WORK EXPERIENCE

Administrative Assistant

Pathways Community Living - Allison Park, PA - September 2013 to Present

Responsibilities

•Created and compiled employee handbook, policy manuals, and client binders.

•Track employee mileage and ensure they are paid correctly each month.

•Review and submit time cards.

•Ensure client binders contain correct and complete state required documents.

•Dispense medication to two of our clients that I care for when not completing administrative duties.

Accomplishments

I assisted a start up company in designing standardized documents, policies, and procedures.

Skills Used

Computer, previous experience.

Clerk

Port Authority of Allegheny County (Marsetta Lane Staffing) - Pittsburgh, PA - December 2012 to

Present

• Worked in the Non-Revenue Vehicles Department as a Clerk.

• Enters service work performed into the computer for work orders.

• Create and receive purchase orders using PeopleSoft.

• Updates and maintains the non-revenue vehicle history file.

• Processes and files invoices and hazardous materials manifests.

• Generates reports for the department.

• Orders and maintains materials.

• Tracks and records annual and semi-annual inspections

• Contact government agencies with any departmental changes.

• Maintains employee files.

• Maintains garage equipment files.

• Processes vehicle registrations and plate transfers.

• Enters vehicle information (new and changes), into the work system.

Administrative Assistant

Staffmark - Pittsburgh, PA - June 2012 to Present

•Currently supporting the National Sales Department in an administrative capacity.

•Scheduling and confirming meetings using Microsoft Outlook.

•Creating and compiling documents needed for meetings and conferences.

•Creating and reconciling department’s expense reports.

•Notify Oxford Development Corporation or appropriate party of any facility emergencies (ie. Water leaks,

safety issues)

•Complete work orders, provide instructions to cleaning crews and construction workers of any problems.

•Providing customer service to internal and external customers.

•Create and submit check requests.

•Create reports and other internal documents using Excel, Word, and PowerPoint.

•Have also worked in the Occupancy and Transition Management Department for approximately 6 weeks.

Transportation Coordinator

Regency Global Transportation - December 2004 to January 2009

• Handled valued client reservations and sales via phone, email, and online scheduling system.

• Arranged transportation for executive clients and their customers in Pittsburgh and other major cities

worldwide.

• Coordinated transportation for large groups, i.e. corporate meetings, golf outings, city tours, etc.

• Responsible for ground transportation for the USGA, Rolex and Unisys accounts for the 2007 U.S. Open

at Oakmont.

• Ensured appropriate shuttle transportation for large groups at airports, hotels, and Conference centers.

• Responsible for accounts payable, driver, and customer service issues for corporate clients.

Branch Office Manager

Promistar Bank - April 2001 to April 2002

• Ensured compliance and regulatory policies were met.

• Directly supervised and developed assigned personnel.

• Coached Branch personnel to meet financial service needs of customers.

• Responsible for business development and sales growth of branch.

• Implemented strategies to achieve sales and service goals developed for Branch.

• Conducted weekly sales and staff meetings to ensure understanding of bank products and service

expectations.

• Entertained clients and prospective clients, at ball games, dinners, etc. to further develop client relationships..

Process Improvement Manger

Teletech - January 2000 to January 2001

• Responsible for the management and supervision of the Quality Assurance, Training, and Process

Improvement Departments.

• Oversaw distribution of work responsibilities to ensure all contractual needs were met.

• Developed and implemented internal systems and procedures to ensure the cost effectiveness, consistency,

and quality of training program.

• Analyzed the project as a whole to determine needs, developed and implemented procedures, enabling the

project to operate efficiently.

• Defined project training and personnel requirements to meet client project needs.

• Assumed performance management responsibilities for Training Specialists. Provided guidance, direction,

and support. Provided coaching to maintain the quality of the trainers and the training.

Executive Assistant

Three Rivers Bank & Trust Company - McKeesport, PA - September 1993 to February 1998

• Worked in an administrative capacity in various departments at the bank, including Commercial Lending,

Consumer Lending, Trust, and Community Banking.

• Responsible for accurately completing loan contracts between the bank and the consumer or business.

• Compiled various financial reports based on the bank's database information.

• Entrusted to negotiate certificate of deposit rates for VIP customers.

• The experience and my qualifications provided me the opportunity to participate in the management trainee

program.

Administrative Assistant

Equibank - April 1989 to May 1993

• Created and typed correspondence, maintained and ordered supplies, A/P, mail distribution.

• Served as back-up to Deposit Services Coordinator.

• Provided exceptional customer service to co-workers, management, and branch personnel

• Maintained attendance reports for the entire department, approximately 60 people.

EDUCATION

Associates

ICM School of Business

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