Customer Service Supervisor

Dana Moody

**** ******** **** ** *** ***

Kingwood, TX 77339 832-***-****

******@*****.***

Summary:

I have 25 years of banking, customer service, sales experience, secretary

and funeral home experience. During my banking and secretary career I have

received experience providing excellent customer service always trying to

go above the customers' expectations; I also have experience in sales of

the banks products and services, opening banking products, answering

multiple phone lines, as well as computer experience, interviewing and

hiring employees, . During my experience in the funeral home I have

experience answering multiple phone lines, scheduling appointments,

preparing death certificates and other documents, calling insurance

companies for verification of life insurance and filing insurance claims

and providing excellent customer services to the families coming into the

funeral home.

Work History:

May 2011- present

Position: Teller Chase Bank

Kingwood, TX

As a teller at Chase I provide customer service by exceeding the customers'

expectations, process customer's transactions fast and efficiently and sale

the banks products and services to our customers as well as non customers

of the bank.

December 2009-March 2011

Position: Secretary-Insurance Clerk Rogers & Breece Funeral Home

Fayetteville, NC

Supervisor: Corey Breece/Penny Rothrock 910-***-****

Reason for leaving: my husband took a job transfer with his company to

Houston, TX.

Responsibilities: Answer three phone lines, file insurance claims,

preparing death certificates and other documents and provide excellent

customer service to families coming into the funeral home.

August 2005 - June 2009 BankPlus Olive Branch,

MS

Position: Banking Center Head Teller

Supervisor: Selenga Magness/ Lee Smart 662-***-****

Reason for leaving: Husband took job transfer to Clinton, NC

Responsibilities: I supervised five tellers in day to day transactions and

was a contact person for six head tellers in our banking center. As the

head teller for our branch I was responsible for staffing of our tellers to

ensure we were fully staffed to wait on customers during the week and on

Saturdays, approving timecards, making sure that the vault, cash

dispensers, atm, and all teller drawers were balanced, helped the tellers

with making referrals and cross selling of our products, processed incoming

and outgoing collections, as well as making sure that any teller probations

or warnings were processed and reviewing monthly reports to make sure that

our branch had completed everything within the audit guidelines. I also

waited on customers helping them with their daily transactions. As the

banking center head teller I was responsible for the balancing of cash,

tellers over and short, collections and monthly reports for our audit

department for

the whole banking center, making sure that quarterly audits were done for

the whole banking center, researching outages of the tellers in the whole

banking center, helping the other head tellers resolve any problems they

may have, processed reports showing the number of transactions each teller

ran for the month as well as their outages and errors, I also was the go

between person between our banking center and our home office in Jackson,

Ms. I was responsible for making sure that all currency transaction reports

had been completed and I was responsible for making sure that each of our

branches stayed

under the cash limit set for the branch. I was responsible for handling all

returned deposit items I checked the accounts to see if any special

instructions needed to be placed and contacted the branch that the account

was opened and worked with that branch manager to help collect the funds

for the returned items so we didn't take a loss for that item. I was also

trained to be a backup Customer Service person and opened accounts when we

were short handed.

December 1998 - August 2005 BancorpSouth Olive

Branch, MS

Position: Head Teller

Supervisor: Sarah Jones 662-***-****

Reason for leaving: I was offered a job at BankPlus with better hours, pay

and an opportunity for promotion.

Responsibilities: I supervised eleven full-time and part-time tellers. My

duties included training all new tellers, helping find any teller outages,

processed reports showing the number of transactions and errors that each

teller had for the month, I made schedules for our Saturday tellers,

processed time cards, processed incoming and outgoing collections for all

three of the Olive Branch locations. I was responsible for placing the

tellers on probation or giving any type of warning that was needed. I

worked with the tellers on how to make referrals and how to get better

customer shops. I ordered and shipped money for our branch and maintained

our branches cash limits to make sure that they were under our allowed

limits. I checked reports to make sure that all large currency reports had

been processed, and helped customers with their day to day transactions.

November 1994 - October 1998 The Arkansas Bank Jonesboro, AR

Position: Assistant teller supervisor

Supervisor: Gail Neblett

Reason for leaving: Husband took job transfer to Memphis TN

Responsibilities: Balanced teller reports, general ledger accounts, atm

reports, cash advance reports and food coupons. I waited on customers

processing their day to day transactions, I helped in the customer service

department answering the phone and researching items for customers, I was

also trained to work as a backup in the proof department. When the head

teller was out of the offices I preformed her duties of making schedules,

answering questions for the tellers at all of our locations, making sure

any reports she was responsible for was completed.

June 1994 - October 1994 Ringer/World Color Jonesboro AR

Position: Customer Service

Supervisor: Lesa Harris

Responsibilities: Work closely with the printers making sure that the

customers magazine covers were printed to fill the customer's orders. I

also entered the orders into the computer system and made sure they were

shipped to the customer on time.

Marched 1992 - May 1994 Self Employed Daycare Jonesboro AR

Position: operated in home daycare. I took care of one to ten children

daily furnishing them with a clean and safe learning environment and meals

daily.

February 1992 - July 1986 Bank of Northeast Arkansas Jonesboro AR

Position: Proof department

Supervisor: Rose Weaver

Responsibilities: processed all of the tellers work to ensure that it was

in balance and encoded to be processed by our data entry department. I also

balanced teller reports such as over and short and cash. I also filmed all

of the proof work before it went to our data entry department.

March 1981 - July 1986 Citizens Bank of Jonesboro Jonesboro AR

Position; Customer service and Proof department

Supervisor: Pat Slayton

Responsibilities: Encoded the teller work and processed it for the data

entry department, Answered telephones in the customer service department,

researched items for customers, and entered all new accounts and loans into

the computer system and prepared customer statements for mailing.

Education

May 1979 - December 1981 Arkansas State University Jonesboro AR

Major: Finance

Courses: Typing, Accounting, Advance Accounting, Economics, Computer and

Data Processing courses as well as business communications and Micro

Economics.

August 1973 - May 1979 Westside High School Jonesboro AR

Courses: Accounting, Typing, Business Administration and Office Machines.

Summary of Qualifications:

I have 25 years of banking experience as well as customer service

experience. I have experience in managing employees from 6 to 11 by making

schedules, interviewing and hiring as well as preparing and conducting

staff/sales meetings. I have experience in helping my team meet team goals

as well as my employees meet their individual goals.

I also have experience in making sure my teams deadlines were meet by

preparing reports, spreadsheets and audits. I have experience in operating

most office equipment such as computers, typewriters, adding machines,

copiers, fax machine, Microsoft office, email, excel and power point. I

also have some experience entering and using QuickBooks.

References

Stacy Lauderdale BankPlus 662-***-****

Cynthia Earhart Covenant Bank 662-***-****

Charles Burnett Covenant Bank 901-***-****

Lesa Harris World Color 870-***-****

Penny Rothrock Rogers & Breece 910-***-****

Contact this candidate