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Computer Operator Software

Location:
Katy, TX
Posted:
March 20, 2014

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Resume:

Yomiara Mills

***** ******** ****** **.

Katy, TX 77449

281-***-****

******@*********.***

CAREER OBJECTIVE

To secure a position utilizing my strong computer support and customer

service skills.

CAREER SUMMARY

Worked many years in an IT support capacity where my skills were critical

to the successful operation of the business. Those skills included

application monitoring, problem solving, multi-tasking, escalation and the

ability to excel in a dynamic team-based environment.

Software: UNIX, Windows 7, Radmin, Control-M, MS Office Suite, MS Project,

FTP/Telnet, VMWare, HP Governance.

EXPERIENCE

Support Analyst, Fiserv, Stafford, Texas, 2007-Present

. Effectively navigates the system file structure to investigate errors.

. Proactively increased job knowledge by taking on additional

assignments.

. Effectively performs in team environment while performing 1st tier

support for application errors

. Produced documentation for company software processes.

. Trained incoming personnel

Computer Operator, Entelligence (Merrill Lynch), Houston, Texas, 2000-2008

. Analyzed, accessed and determined corrective action that should be

taken with software and hardware errors

. Rebuilt job dependant schedules when those in use became ineffective

. Monitored software alerts and responded within company established

procedures

UNIX Computer Operator, RHIC (Telxon), Houston, Texas, 2000-2000

. Performed after hour's helpdesk duties, assigning trouble tickets and

assisting customers with account lockouts

. Ensured that all job duties (report printing, job monitoring and

network reboots) were completed successfully

Senior Computer Operator, Pool Oil Company, Houston, Texas, 1998-2000

. Implemented changes in procedures per system administrator

. Generated financial reports, tax document and company checks

. Safe guarded sensitive company documents against theft

. Accepted new responsibilities upon supervisor leaving company

EDUCATION

B.B.A. Computer Information Systems at University of Houston Downtown

A.A.S. Business Administration at Houston Community College



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