Yomiara Mills
Katy, TX 77449
******@*********.***
CAREER OBJECTIVE
To secure a position utilizing my strong computer support and customer
service skills.
CAREER SUMMARY
Worked many years in an IT support capacity where my skills were critical
to the successful operation of the business. Those skills included
application monitoring, problem solving, multi-tasking, escalation and the
ability to excel in a dynamic team-based environment.
Software: UNIX, Windows 7, Radmin, Control-M, MS Office Suite, MS Project,
FTP/Telnet, VMWare, HP Governance.
EXPERIENCE
Support Analyst, Fiserv, Stafford, Texas, 2007-Present
. Effectively navigates the system file structure to investigate errors.
. Proactively increased job knowledge by taking on additional
assignments.
. Effectively performs in team environment while performing 1st tier
support for application errors
. Produced documentation for company software processes.
. Trained incoming personnel
Computer Operator, Entelligence (Merrill Lynch), Houston, Texas, 2000-2008
. Analyzed, accessed and determined corrective action that should be
taken with software and hardware errors
. Rebuilt job dependant schedules when those in use became ineffective
. Monitored software alerts and responded within company established
procedures
UNIX Computer Operator, RHIC (Telxon), Houston, Texas, 2000-2000
. Performed after hour's helpdesk duties, assigning trouble tickets and
assisting customers with account lockouts
. Ensured that all job duties (report printing, job monitoring and
network reboots) were completed successfully
Senior Computer Operator, Pool Oil Company, Houston, Texas, 1998-2000
. Implemented changes in procedures per system administrator
. Generated financial reports, tax document and company checks
. Safe guarded sensitive company documents against theft
. Accepted new responsibilities upon supervisor leaving company
EDUCATION
B.B.A. Computer Information Systems at University of Houston Downtown
A.A.S. Business Administration at Houston Community College