Customer Service Vice President

NICOLE P. ROCHESTER

**** ******** *****

Decatur, GA 30035

E-mail:************@***.*** Mobile Telephone: 678-***-****

PROFESSIONAL SUMMARY:

• Accomplished administrative professional with over 10 years of experience.

• Offers the ability to multitask and thrive in fast paced environments while successfully completing

tasks efficiently and precisely.

• Skilled in Microsoft Word, PowerPoint, Excel, Access, Visio, Project, and Outlook

EMPLOYMENT

10/11 to Present - DeVry University – (Federal Work Study) Faculty Assistant

Provides customer service to students, visitors, parents, and faculty/staff in the Academic Office

Communicates important information to students, faculty, and co-workers

Assists with the preparation of various events for faculty, and students

Loads documents to be approved by the Academic Deans

Faxes, scans, e-mails, and copies documents, answer phones, and follow up on requests as needed

Reports any technical difficulties with equipment to the IT Department

Monitors office supplies; restock drawers and cabinets

Assists with mailing of transcript requests and balance letters

03/06- 09/09 - FJC Security Services, Inc., Executive

Assistant

Executive Assistant to the Vice President of Operations in the Long Island City Office

Liaison to the Vice President - to handle and report any concerns that occurred in his absence

Corresponded, maintained filing system, copied, faxed and scanned various documents

Used Microsoft Outlook heavily to set up meetings and schedule appointments

Recorded and distributed meeting minutes

Maintained a daily log pertaining to all of the Directors’ whereabouts throughout the day

Collected itineraries, schedules and reports of the Directors

Supervised three to four support staff members

Followed up on action items distributed by the Vice President

Extended invitations to functions on the Vice President's behalf

Monitored the Vice President's personal invoicing

Prepared the executive weekly summary report of incidents that occurred at sites we secured

04/03 – 07/04 - Wachovia Securities, Executive Secretary (formerly Prudential Securities, Inc.,)

12/99 – 10/02 - Prudential Securities, Inc., Executive Secretary

Secretary to the Assistant Vice President and President of the Investment Supervisory Group

Monitored the President’s budget, tracked bills, reported business expenses, and submitted Travel &

Entertainment requests via a T&E system

Ordered and coordinated inventory of supplies for the Investment Supervisory Group

Assisted in arranging flight and hotel reservations

Typed memos and financial documents for senior management

Faxed, filed, and copied documents, answered phones and followed up on client requests

EDUCATION

DeVry University, Business Administration Bachelor’s Degree Program (current) 05/11 – 02/14

Human Resource Concentration

SUNY Farmingdale, AA.S Degree in Legal Office Management 09/86 – 05/88

SKILLS:

Interpersonal, Communicative (verbal and written), Motivative

Contact this candidate