Customer Service Manager

Tanya Blackbourne

Marketing/Customer Service Manager

Las Vegas, NV

*******@*****.*** - 702-***-****

WORK EXPERIENCE

Marketing/Customer Service Manager

Vacation Business Services - Las Vegas, NV - February 2011 to April 2013

Oversee activities directly related to making products or providing services.

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Manage staff, preparing work schedules and assigning specific duties.

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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board

members,

organization officials, and staff members as necessary.

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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel

processes.

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Overseeing special projects and website administration.

Marketing Manager

Summer Bay Resorts - Las Vegas, NV - February 2008 to April 2011

Formulate, direct and coordinate marketing activities and policies to promote products and services, working

with advertising and promotion managers.

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Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market

characteristics, and cost and markup factors.

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Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily

activities.

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Recommend modifications to products, packaging, production processes, or other characteristics to improve

the environmental soundness or sustainability of products.

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Monitor Timeshare Industry trends and implement creative marketing tools to increase tour flow.

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Managed in-house OPC representatives, monitored all aspects of gifting and tour coordination.

Special Projects -Customer Service Manager

IMI Partners, LLC - Las Vegas, NV - November 2006 to January 2008

Confer with customers by telephone or in person to provide information about products or services, take or

enter

orders, cancel accounts, or obtain details of complaints.

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,

as well as actions taken.

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Check to ensure that appropriate changes were made to resolve customers' problems.

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Conducted and managed a successful Deed Exchange program.

In-House Sales Representative

IMI Partners, LLC - Las Vegas, NV - April 2004 to November 2006

In-house Timeshare Sales Representative

EDUCATION

Mesa College - San Diego, CA

ADDITIONAL INFORMATION

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Certified Public Notary

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