Administrative Assistant Management

PROFILE

A dynamic, accomplished Education and Management professional with strong

communication and interpersonal

skills . Business level fluency in Arabic and English, Work experience in

private and public sectors.

CAREER HISTORY

UAE Embassy, Police Department ( ADP), Washington DC

8/1/12-Today

Academic Advisor/Quality Management Representative for ISO and EFQM

management projects

. Conduct Management Review Meetings to make sure that office procedures

confirm to ISO and EFQM procedures

. Establish and develop office systems with structural guidelines to better

serve the students, and for a better feed

back to ADP General Head Quarters

. Visit schools and recommend Masters Programs and agreements

. Follow up on the academic status of students (Masters), write academic

reports

. Help students with placement and direct them to good Master's programs

approved by the Ministry

. Prepare Health Insurance memos, Income verification letters and Financial

Support Letters

* ADP scholarship department became a separate entity from MOHE on my first

day at the job. I was appointed the Quality Management Representative for

the EFQM and ISO management projects. Our office was awarded the EFQM

certification on 23rd of Dec, 2013, and the ISO certification on January

7, 2014 .

Kuwait Cultural Office, Los Angeles

1/2/09- 7/30/12

Academic Advisor/ Undergraduate Students

. Registered students with scholarship and provided orientation program

. Followed up on the students' English and Academic studies and wrote

academic reports

. Released their salaries, benefits and tuition payments

. Helped and directed private students who requested to join the Ministry

scholarship and submitted applications

. Drafted letters and Correspondence to the Ministry of Higher Education in

Arabic and English

. Prepared Health Insurance memos, Income verification letters and

Financial Support Letters

. Responded to public inquires, answered e-mail and mail requests

* Was the first employee hired by the Kuwait Cultural Office in Los

Angeles, which furnished the way for learning, training and helping in all

the office departments.

Los Angeles Area Chamber of Commerce, Los Angeles, CA

4/1/08- 8/10/08 (Temp Job)

International Trade Coordinator/ Administrative Assistant

. Coordinated meetings, provided onsite support and composed memorandums

and reports

. Conducted presentations and information sessions to foreign business

delegations

. Represented the Chamber in Community and Business events and functions

. Updated websites, calendars and e-mail newsletters

. Managed invoices and database logs

. Drafted advocacy letters, letters of invitation and action alerts letters

ACRC, Non Profit Organization, Los Angeles, CA

11/01/06-12/01/07

Program Coordinator /Administrative Assistant

. Represented organization in conferences such as HOPE II conference for

the help of crime victims

. Organized, planed and executed all phases of social events and outreach

functions and provided on site support

. Built and updated the organization's website and maintained e-mail

account

. Drafted letters, answered mail, prepared reports and spreadsheets

* Established a structural guideline for the day-to day case and client

management to maintain a consistent and efficient handling of routine

cases and clients

DuPont Fabros Technology Inc., Washington D.C.

10/01/03- 10/01/06

Office Manager of Data Center

. Acted as liaison between Data Center and parent company to implement

company policy and procedures.

. Reported tenants complaints to the responsible managers and coordinated

with external vendors

. Solicited bids and service agreements from several contractors and

managed purchase orders

* Composed Template system of ready to use documents, business contracts,

letters, checklists and spreadsheets

Embassy of Lebanon, Washington, DC

1/01/01- 09/01/03

Information Officer/ Executive Secretary

. Analyzed, translated and drafted official confidential letters and other

correspondences in English and Arabic

. Provided information reports and counseling on visa, academic, personal

and social matters

. Designed and updated Embassy website and maintained e-mail account

. Organized, implemented, and executed all phases of meetings and social

events

* Updated the Embassy web-site and created the kid's zone. Established a

database and filing system for the use of the Information Office

Cushion Box, Needle Point Work Shop, Beirut Lebanon

11/01/83-05/01/2000

Founder / Manager

. Founded a needle point work shop and sold it later with good profit

. Coordinated all aspects of business operations, dealt with vendors and

customers

. Supervised and instructed tapestry sewing, kept and updated accounting

books and ledgers

. Marketed tapestries to interior designers and antique shops

* Started up the Business and sold it after several years with good profit

Ministry of Public Health, Beirut, Lebanon

01/01/82-09/01/83

Program Coordinator / U.S. funded project for renovating public Hospitals

. Maintained and updated data base logs

. Prepared weekly/monthly updates on the project in English and Arabic

. Drafted letters, translated documents in both English and Arabic

. Managed various administrative responsibilities and answered phone and

mail requests

Education

George Washington University, Washington D.C.

Masters Degree in Business Technology, 2001

Francel College, Beirut, Lebanon

Educational Institute of the American Hotel and Motel Association

Hospitality Management Diploma, 2000

American University of Beirut, Beirut, Lebanon

Bachelor of Arts degree in Political Science and Public Administration,

1981

Skills

Computers: Proficient in MS Office, Adobe Acrobat 5.0 Front Page, A-plus

web design software, QuickBooks Point of Sale, MP membership & event

management software and SimpleSend software for e-mail Newsletters

Languages: English (fluent) Arabic (fluent) and French (working knowledge)

Interests: Reading, hiking, swimming

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