Management Assistant

Location:

Posted:

March 20, 2014

Juliann T. Turner

Hilliard, OH 43026

***********@*******.***

Professional Objective:

I am always hoping to advance in my personal career, currently by being selected for a Receptionist

position in a business setting.

Education:

Associates of Applied Science, Business Management, Columbus State Community College, Columbus,

OH. Currently pursuing

Key Courses: Management, Principles of Business, Interpersonal Skills

Computer Skills: Microsoft Word, Excel, Power Point, Access

Employment:

August 2011 – Present: Carside Carry-Out Server/ Trainer, Carrabba’s Italian Grill

Greet transfer and hold calls, build rapport, listen, clarify and manage conversational flow,

manage upset customers, conflicts and challenging situations, deliver outstanding service, exceed

expectations and build long-term loyalty.

January 2013 – December 2013: Assistant Teacher, Toddler/Infant Rooms Smoky Row Children’s Center

Planned activities that stimulated growth in language, social and motor skills, provided children

with individual attention, communicated with parents on a regular basis, charted and documented,

and orientated new parents and students.

November 2009 – August 2011: Cashier, Hometown Buffet

Answered and directed phone calls, assisted customers, operated a register, completed

transactions, and maintained overall cleanliness and hospitality of restaurant.

Internships:

January, 2010 – May, 2010: Public Relations Intern, Girl Scouts of Ohio’s Heartland

Internship coordinated through The Career Mentorship

Communicated with community and media, composed and distributed press releases, scheduled

promotional events, developed marketing strategies, and reviewed surveys to determine statistics

critical in company growth.

January, 2011– May, 2011: Deputy Sheriff Intern, Franklin County Corrections II

Internship coordinated through The Career Mentorship Program

First responders training, participated in intake process, inmate transfers, documentation, and

investigation of suspicious activity.

Achievements:

• Dean’s List

• Consumer Sciences Leadership Award

• Certificate of Achievement: Mentorship I, II

• Academic Honors Award