Customer Service Sales

Mark D. Ogulnick

**** ***** *****, ******* ****, NV 89005

702-***-**** ***********@*****.***

Qualifications:

** ***** ** ********** ** retail store management and customer service.

Over seven years experience as a Grand Canyon tour reservation agent.

Excellent verbal and written communication skills. Ability to quickly

adapt to new situations and learn new procedures. Well organized and

detail oriented. Strong computer skills. Work well with others or

independently. Computer knowledge includes: Windows XP and Word as well as

various proprietary software programs.

Employment Experience:

Heli USA & Grand Canyon Ranch, Las Vegas, NV

2012-2013

Reservation Agent

. Performed reservation and information services for Heli USA and Grand

Canyon Ranch

. Answered multiple line incoming calls for helicopter tours of the

Grand Canyon

. Maintained thorough and accurate knowledge of all tours, pricing and

special offers in an effort to provide the most correct and updated

information

. Promoted to Reservations Administrator responsible for processing all

incoming email bookings from international travel agencies as well as

answering inquiries.

1 Grand Canyon Discount Flight Reservations Plus, Las Vegas, NV 2011-

2012

Tour Coordinator

. Took customer orders for Grand Canyon tours using an internet based

call center system

. Coordinated with tour operators to book services for customers

2 Papillon Helicopters/Grand Canyon Airlines, Boulder City, NV

2006-2010

Reservation Specialist

. Performed reservation and information services for Papillon

Helicopters and Grand Canyon Airlines

. Answered multiple line incoming calls for helicopter, airplane and bus

tours of the Grand Canyon

. Maintained thorough and accurate knowledge of all tours, pricing and

special offers in an effort to provide the most correct and updated

information

M & K Enterprises, Las Vegas, NV

2004-2006

Gift Shop Supervisor

. Performed all store opening and closing procedures

. Monitored merchandise stock levels and ordered merchandise as

necessary

. Operated cash register to perform transactions including sales,

returns and exchanges; routinely handled large amounts of cash and

prepared bank deposits

. Provided exceptional customer service through superior communication

and conflict resolution

Treasure Island Hotel & Casino, Las Vegas, NV

2002-2004

Assistant Store Manager

. Monitored merchandise stock levels and ordered merchandise on a daily

basis

. Designed visual merchandise displays

. Created and analyzed daily sales reports for the purpose of tracking

daily sales goals

. Provided training for new associates

. Provided exceptional customer service per company guidelines

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