Customer Service Sales

SUSAN ROSENBLATT

*** ********** ******

Caledonia, ON N3W1C6

905-***-****

**********@****.**

OBJECTIVE: A position where my Management, Business Development,

Sales/Marketing experience can be effectively utilized

PROFILE: Upbeat, energetic, "can do attitude", mature, honest, hard

working with a sense of humour

Excellent written and verbal communication, Proactive, organized and

solutions focused

QUALIFICATIONS/SKILLS:

SALES/MARKETING/BUSINESS DEVELOPMENT: Over 15 years in sales with a

demonstrated track record of outstanding achievements

. Organized the Resource Centre, provided current & strategic job

search information

. Assisted clients with resumes, cover letters, and job searching

techniques

. Directed clients to various employment resources and/or programs

format

. Provided professional, friendly & timely accurate customer service

. Facilitated all Marketing concepts & various types of Advertising

. Provided clients from diverse occupational, educational and

cultural backgrounds

with career strategies and tools

. Experience with various MS Office programs: Word, Excel, Internet

Explorer, Outlook

EMPLOYMENT HISTORY:

Sales/Business Developement Hamilton, ON 2006-20013

Sachem Newspapers, Torstar

. Selling advertising to new clients, respond promptly to all sales

inquiries

. Follow up to ensure that complete information has been received

. Analyze advertising objectives and target how to achieve client's

goals

. Contact advertisers regarding growth strategies and opportunities

. Identify new clients and sell media advertising to businesses

. Targeting their market and servicing their needs

. Assisting in the creation of print advertisements

Marketing Resource Support

Mohawk College Hamilton, ON 2002-2005

Sales/Product Development

Tait Collins Inc. Toronto, ON

2002-2003

. Enthusiastic sales professional with a proven talent for making new

contacts

. Closing orders and generating repeat business

. Assisted customers with selections, advertising and marketing

concepts

Sales and Marketing/Administration/ Public Relations

Ramada Hotel Hamilton, ON 2001

. Co-ordinated market segments, written reports of all activity

. Disseminated information accurately with all departments involved

. Processing of accommodations, food and beverage services

. Efficiently organized various special events, group tours, sport

groups

group leisure and travel agencies, conventions, weddings

Public Relations/Corporate Liaison

Stanley Cooper Travel Hamilton, ON 1984-2000

Roos Group/Vision 2000 Travel

. Extensive sales and customer service experience

. Ensuring trouble-free operations in all areas of the travel process

. Formal account review and pro-active recommendations

. Assisted customers with cost saving opportunities

. Assisting in reduction of travel and reduction of travel costs up to

35%

. Facilitated seminars training travellers on how to apply to on-line

reservation systems

. Organized Special Events such as; Trade Shows, "Fam" Trips, and

Newsletters

COMMUNITY INVOLVEMENT:

The Hamilton Diabetes Hamilton, ON 1986-2000

Annual Skate-A-Thon

Event Planner and Co-founder of this event which raised funds to subsidize

children with Diabetes to attend "Camp Huronda" a camp designed

specifically for their requirements

The Hamilton Chamber of Commerce Hamilton, ON 1997-1999

Chairperson of The Travel & Tourism Committee

Duties included organizing all meetings, and arranging guest speakers,

whose expertise ranged in knowledge of public relations and the travel, and

tourism field.

1 INTERESTS:

2

I enjoy planning social events, and when leisure time allows, reading and

continually upgrading my computer knowledge.

3 References provided upon request

1

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